AI Community Manager (German-speaking)

We’re helping a fast-growing AI education and automation consultancy serving the German-speaking (DACH) market find a AI Community Manager to take ownership of participant support and community experience across its flagship AI Academy.

This is a full-time, remote role supporting a 36-week B2B training program and paid community for coaches, consultants, and small businesses learning how to apply AI and automation in a practical, compliant way.

As the company scales toward 600+ active participants, this role is critical to maintaining a high-quality learning experience, fast response times, and a strong, engaged community.

Role Overview

As Support & Community Manager, you are the first point of contact for academy participants.

You’ll handle support inquiries, moderate and nurture the community, manage administrative follow-ups, and ensure participants feel supported throughout their learning journey. This role blends customer support, community management, and administration, with light technical exposure to AI tools and learning platforms.

You’ll work closely with the founder and European core team, while execution happens independently with clear ownership.

Role Details

Commitment: Full-Time

Schedule: CET working hours (availability during core support hours required)

Location: Fully Remote

Engagement: Independent Contractor

Start Date: ASAP

Monthly Rate: $1,800–$2,400 USD, depending on experience

What You’ll Do
Customer Support & Inquiry Handling

Handle incoming inquiries via email, ticket system, and community platform

Provide fast, friendly, and solution-oriented responses

Prioritise, categorise, and escalate requests when needed

Maintain and improve the internal knowledge base

Proactively communicate about known issues or program updates

Technical & Subject-Matter Support

Answer participant questions about course content and learning materials

Support users with technical issues on the learning platform

Use AI tools (e.g. ChatGPT, Claude) to research and draft high-quality responses

Explain basic AI concepts clearly to non-technical users

Escalate complex questions to instructors or consultants

Community Management

Moderate and manage the online community platform

Welcome new members and guide onboarding

Foster engagement, discussion, and peer learning

Identify and escalate critical sentiment or complaints

Organise and support virtual events (Q&As, community sessions)

Collect feedback to improve the program and experience

Administrative Support

Handle questions around contracts, cancellations, and pauses

Support billing-related inquiries (invoices, receipts, reminders)

Maintain customer data in the CRM

Support preparation and dispatch of contract documents

Follow up on open items to ensure timely resolution

What We’re Looking For
Must-Haves

Fluent German (C1+) — written and spoken (non-negotiable)

Experience in customer support, community management, or digital education environments (at least 1-2 years)

Strong written communication skills and structured thinking

Comfort using modern SaaS tools and learning new systems quickly

High service orientation, empathy, and professionalism

Ability to work independently, manage priorities, and stay organised

Nice-to-Haves

Experience in EdTech, coaching programs, or online communities

Basic understanding of AI topics (prompting, automation, LLMs)

Experience with CRM systems (HubSpot, Pipedrive, Salesforce)

Familiarity with billing, invoicing, or accounting workflows

Experience supporting webinars or online events

Ideal Candidate Profile

This role is ideal for someone who:

Enjoys helping people and solving problems calmly and clearly

Is structured, reliable, and detail-oriented

Is comfortable handling recurring questions with patience

Can balance empathy with efficiency

Is curious about AI and modern digital tools

Wants to grow with a fast-scaling, AI-first company

What You’ll Get

Meaningful work in an AI-first environment

Full exposure to AI education, automation, and compliance topics

Clear ownership and trust from day one

Fully remote setup with CET-aligned hours

Opportunity to help shape support processes and community standards

Access to the full AI Academy content and internal learning resources

Recruitment Process

Initial Interview

Client Interview

Offer & Onboarding

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