AI Chatbot Developer - Google CCAI/Dialogflow

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Location: Philippines (Remote)

We are looking for an experienced AI Chatbot Developer to design, build, and support enterprise solutions leveraging Google Cloud Contact Center AI (CCAI), Dialogflow CX, Looker, and Contact Center as a Service (CCaaS) platforms. This role combines solution development with operational support, ensuring reliable deployments, smooth integrations, and ongoing service xcellence.

As an AI Chatbot Developer, you’ll be hands‑on in building and supporting conversational AI solutions that power enterprise contact centers. You’ll work with modern cloud technologies, contribute to customer experience innovation, and collaborate with global teams to deliver reliable, scalable solutions.

What you'll be doing:

Solution Development::
• Build and implement CCAI conversational AI flows, Looker BI dashboards, and CCaaS workflows.
• Contribute to integration strategies for telephony, IVR, CRM adapters, and BYOC connectivity.
• Apply Google Cloud security standards including audit logging, DLP, and encryption.

Build & Deploy::
• Participate in end‑to‑end build processes for CCAI and CCaaS environments.
• Configure systems for high availability and optimize performance for large‑scale operations.
• Develop and maintain knowledge bases, enabling features like Agent Assist, call summarization, and AI‑driven automation.

Operational Support::
• Provide proactive monitoring and L2/L3 support for CCAI, Looker, and CCaaS systems.
• Manage MACD requests, troubleshoot incidents, and coordinate with carriers/vendors for resolution.
• Maintain ITSM integration for automated ticketing and reporting.

Collaboration & Governance::
• Work closely with global network teams on QoS, routing, and firewall configurations.
• Follow ITIL and managed services best practices.
• Act as a subject matter expert for stakeholders and contribute to continuous improvement initiatives.

What skills you will bring::
• 5–7+ years of application development experience.
• 3+ years working with Google Dialogflow ES/CX, Conversational Agents, Agentic Agents, or Autonomous Agents
• 1+ year of hands‑on experience with Google Cloud CCAI or other AI platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson).
• Google Cloud certification or badge completion required.
• Familiarity with Cloud Services Architecture, Apigee, Vertex AI
• Ability to support multiple projects simultaneously.
• Experience with multi‑site contact center implementations.
• Skilled in Speech‑to‑Text and Text‑to‑Speech services (Nuance, Google, Amazon).
• Proficient in Python, Node.js, Java, JavaScript, .NET, C#
• Experience in Looker dashboard design, contact center workflows, and CRM integration.
• Knowledge of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations.
• Ability to balance development and support responsibilities.
• Availability to work US daytime hours.

Certifications we would like to see::
• Google Cloud Professional certifications (Cloud Architect, Data Engineer).
• CCAS vendor certifications (Genesys, Five9, NICE).
• Familiarity with AI‑driven automation, compliance frameworks, and ITIL processes.

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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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