AI/Automation Solutions Developer, Digital Learner Experience

Position Information

Position Number
P02688

Position Title
AI/Automation Solutions Developer, Digital Learner Experience (On-Call)

Division/Portfolio
IT Services

Department/Program
IT Business Transformation

Location
Kelowna

Other Flexible Work Options
Eligible for Hybrid Work

Your Opportunity
Under the direction of the Manager, Digital Learner Experience, the AI/Automation Solutions Developer designs, develops, deploys, and maintains AI-powered applications, machine learning models, robotic process automations (RPA), and intelligent integrations that advance the learner digital experience at Okanagan College. This role delivers end-to-end solutions that provide instant response, enable real-time decision-making, and automate Tier 0 and Tier 1 inquiries to achieve seamless, self-service interactions for learners.

Functions and Duties
Designs, develops, and deploys conversational AI applications (chatbots, voice assistants, virtual agents) using modern NLP/LLM frameworks and cloud-based AI services.
Build and implement RPA and workflow automation solutions to replace manual, email-driven processes and reduce administrative overhead.
Develops and maintains integrations between AI/automation tools and enterprise platforms (e.g., Ellucian Banner, CRM, Drupal, LMS).
Trains, fine-tunes, and deploys machine learning models to support intent recognition, sentiment analysis, and intelligent routing of inquiries.
Designs AI-driven decision workflows for real-time student transactions (e.g., instant acceptance, transcript processing, fee payment confirmation).
Monitors, evaluates, and optimizes AI solutions for accuracy, performance, and adoption; retrains models as required to reduce drift.
Creates technical documentation, APIs, and solution diagrams; assists with project planning and implementation.
Collaborate with business analysts, UX/UI designers, project coordinators, and stakeholders to identify pain points and deliver targeted automation solutions.
Research and recommend new AI, ML, and automation technologies to advance OC’s digital experience roadmap.
Performs other duties as assigned.

Education and Experience
University degree in Computer Science, Data Science, Artificial Intelligence, Software Engineering, or related discipline, with a minimum of 2 years relevant work experience.
Experience developing and deploying AI/ML solutions, including NLP, large language models, and conversational AI platforms.
Hands-on experience with workflow automation or RPA tools (e.g., Power Automate).
Strong proficiency with programming languages such as Python, JavaScript, or C#.
Experience with enterprise system integrations, APIs, and cloud platforms (Azure, AWS, or GCP).
Familiarity with relational databases, data preprocessing, and analytics pipelines.
A combination of experience and education may be considered.

Skills and Abilities
Expertise in natural language processing, LLM fine-tuning, and conversational AI design.
Ability to architect and deliver AI-driven solutions that integrate across enterprise systems.
Strong understanding of workflow automation, RPA, and digital process optimization.
Skilled in cloud-based AI deployments, microservices, and containerized environments (Docker, Kubernetes).
Knowledge of secure coding, data privacy, and ethical AI practices.
Excellent problem-solving, analytical, and troubleshooting abilities.
Effective communication skills with technical and non-technical stakeholders.
Flexible and adaptable in adopting emerging technologies and methodologies.
Ability to work independently and collaboratively in a fast-paced environment.
High attention to detail and a solutions-driven mindset.

Preferred Qualifications

Desired Start Date
12/01/2025

Position End Date (if temporary)

Schedule
On-call as work is available

Annual Salary/Hourly Rate
$33.93 - $38.77

Appointment Type
Support - On Call

Special Instructions to Applicants
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Employee Group
Support

Posting Detail Information

Competition Number
C003273

Number of Vacancies
1

Posting Open Date
11/21/2025

Posting Closing Date

Open Until Filled
Yes

Inclusion Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].