AI & Automation Knowledge Implementation Manager

AI & Automation Knowledge Implementation Manager

We are looking for a Knowledge Manager to lead and scale an AI-first knowledge ecosystem within the organization. In this role, you will own and scale the company’s AI & Automation Knowledge Ecosystem, ensuring that AI tools, internal platforms, automations, and best practices are documented, taught, and actively adopted across the business.

You will act as a bridge between business, product, and technical teams, enabling employees and stakeholders to effectively use AI, automation, and internal solutions. The role focuses on building a structured, living knowledge base, delivering trainings and workshops, and establishing governance and standards for AI and automation knowledge across the company.

Responsibilities

• Own and evolve the company’s AI & Automation Knowledge Ecosystem, covering internal AI usage, automations, platforms, methodologies, and best practices.

• Build, maintain, and govern a living AI Knowledge Base and Use Case Repository that is simple, searchable, and actively used.

• Lead monthly and quarterly knowledge-sharing sessions, internal demos, and updates in collaboration with AI Champions and key stakeholders.

• Design and deliver tailored AI trainings, workshops, and enablement sessions for technical and non-technical teams.

• Establish knowledge management standards, taxonomy, and documentation practices for AI and automation content.

• Act as a bridge between business, product, and technical teams to support end-to-end AI and automation use case development.

• Oversee data ingestion processes and quality control for knowledge assets, ensuring accuracy, relevance, and consistency.

• Design and manage classification and retrieval structures to improve knowledge reuse.

• Monitor adoption, gather feedback, and continuously improve knowledge processes, tools, and training materials.