AI and Automation Engineer, AgentOps

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As an AI & Automation Engineer you will design, develop, and deploy AI agents and automated workflow solutions to solve key Business challenges.

The AgentOps department empowers Business functions through the strategic design, development, deployment, and lifecycle management of advanced AI-powered solutions.

Our main objective is to deliver significant improvements in operational efficiency and foster a culture of innovation, delivering seamless integration and orchestration with wider Business systems.

You will be a hands-on developer with a passion for automation, using workflow automation platforms to integrate AI capabilities into our Business systems. You will play a pivotal role in transforming manual processes and enabling pragmatic intelligent automation across the organisation.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

• Experience working as an Automation Engineer, Software Developer, or relevant commercial experience.
• Strong programming skills.
• Expertise in working with RESTful APIs and other integration methods.
• Hands-on experience with workflow automation platforms, such asn8n, Make, Zapier.
• Strong understanding of solution architecture and design principles.
• Exceptional analytical and problem-solving abilities.
• Proven ability to work collaboratively within a cross-functional team.
• Excellent organisational skills and acute attention to detail.

• Developing and deploying robust and scalable AI agents and workflow solutions.
• Integrating AI solutions with various systems and data sources via APIs.
• Collaborating with the AgentOps Team Leader and key stakeholders to understand requirements and design effective, production-grade automation solutions.
• Writing, testing, and maintaining high-quality code and workflow configurations.
• Monitoring, debugging, and troubleshooting deployed AI agents to ensure high performance and reliability.
• Contributing to the full lifecycle management of AI solutions, including testing, versioning, and documentation.
• Analysing and optimising workflows for efficiency, cost, and accuracy.
• Implementing advanced models into operational workflow by collaborating with the Innovation and Data Science teams.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.