AGTECH HELPDESK TECHNICIAN

Join Our Team as an AgTech Helpdesk Technician!

Behind every successful harvest, there’s smart technology making it possible—and that’s where you come in!

As an AgTech Helpdesk Technician, you will be the go‑to partner for our technical and field teams, ensuring that all technological solutions across our farms run smoothly, securely, and efficiently. Your mission? To support the correct functioning, use, and adoption of our agricultural management systems, with a special focus on master data and digital tools that drive daily farm operations.

In this role, you’ll help strengthen our digital foundation, improve operational continuity, and empower teams to work with reliable, high-quality information. If you're passionate about tech, problem‑solving, and bringing innovation to the field, this is your chance to make a real impact at the heart of our agricultural operations!

Your passion – our daily business

Handling, analyzing, and resolving technical issues related to AgTech tools (ERPagro–Efemis, Power BI dashboards, and monitoring systems).
Providing remote support to key users, including ticket management according to SLAs, incident prioritization, and follow‑
Performing technical diagnostics and proposing solutions; escalating Level 2 incidents to external providers and coordinating follow‑up when needed.
Supporting user adoption by delivering trainings and creating tutorials, guides, and other support materials.
Documenting procedures, solutions, and best practices, ensuring they remain accurate and up to date.
Collecting user feedback and collaborating with the product team to drive continuous improvement of implemented solutions.

Why become a SanLucarian?

Feel comfortable leaving your suit behind! We don’t have a dress code
You’ll find a dynamic and fast paced work environment with a lot of opportunities
We are as colorful and diverse as our product range - we are more than 36 different nationalities & happy to add more diversity to our team
Besides hard work, we also know how to celebrate when the moment comes - enjoy our Christmas party and after work events
To hold our community together we regularly have the chance to participate in meetups & teambuilding activities
We accompany every person not only during the OnBoaring but also in the future growth of our through trainings and career planning
Our flexitime working system & home office policy support work life balance
We care about our work environment so we can enjoy spacious offices as well as the cantine service at our roof top
We offer competitive holiday and salary packages
Enjoy further benefits like discounts on entertainment (movies, restaurants...), and further flexible retribution (ticket restaurant, kinder garden check, insurances, etc.)
That’s just a few insights, apply and talk to us for more

We are happy to receive your application if we caught your interest! As diversity is part of our DNA, for sure it’s a crucial aspect regarding Talent Attraction. We respect equal opportunities and promote different mechanisms to totally avoid discrimination of any kind and to ensure that the selection processes are carried out exclusively according to merit and ability criteria, guaranteeing that all candidates receive the same treatment throughout the process and feel comfortable at any moment.

What you’ll bring along

Higher studies or Dual Training in Computer Science, Computer Systems, or a related technical field.
Strong communication skills, with advanced Spanish and intermediate English; French is a plus.
Experience in technical support, Helpdesk, or user support roles.
Hands‑on knowledge of AgTech or business systems such as ERPagro–Efemis, ticketing platforms, and advanced Microsoft Office.
Familiarity with ERP/CRM systems, web/mobile applications, databases, SQL, and Power BI is a plus.
Service‑oriented mindset, strong intercultural competencies, and the ability to support non‑technical users with clarity and patience.
Problem‑solving attitude, proactivity, and the ability to learn and adapt quickly to new technologies.
Excellent organizational and prioritization skills, with a collaborative and team‑focused approach.
Availability for occasional travel to farms or operational facilities.