Agile Scrum Master

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence had an immediate need for an experienced and adaptable Agile Scrum Master to support high-performing, cross-functional teams in delivering value through Agile practices. The ideal candidate is a servant leader with strong Jira expertise who can effectively guide teams in adhering to established workflows while continuously improving how work flows through the system.

Our organization practices core Scrum principles and selectively incorporates Agile scaling concepts. While we support PI Planning, we do not fully implement all SAFe ceremonies or roles. This role requires sound judgment, flexibility, and the ability to apply Agile practices pragmatically rather than prescriptively.

Responsibilities

Agile & Team Facilitation

• Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives

• Coach teams on Agile and Scrum principles, encouraging accountability, transparency, and continuous improvement

• Remove impediments and help teams navigate dependencies, risks, and blockers

• Foster a culture of collaboration, psychological safety, and sustainable delivery

Jira & Workflow Leadership

• Serve as a Jira subject-matter expert for Scrum teams

• Ensure teams consistently adhere to established Jira workflows, issue types, and standards

• Guide teams on proper backlog hygiene, story writing, estimation, and ticket lifecycle management in Jira

• Use Jira dashboards and reports to promote transparency and support data-informed decision-making

• Identify workflow inefficiencies and recommend improvements aligned with Agile best practices

Scaled & Cross-Team Collaboration

• Support and facilitate PI Planning activities, including preparation, coordination, and follow-up

• Help teams manage cross-team dependencies and commitments identified during PI Planning

• Apply select SAFe concepts when helpful, without rigid framework enforcement

Requirements:
• 3+ years of experience as a Scrum Master or Agile practitioner

• Advanced proficiency with Jira, including workflows, boards, dashboards, and reporting

• Strong understanding of Scrum and Agile principles

• Demonstrated ability to coach teams and guide behavior change

• Excellent facilitation, communication, and problem-solving skills

• Experience working within defined processes while continuously improving them

• Ability to operate in a hybrid environment (in-office and virtual)

Preferred / Nice-to-Have Qualifications

• Experience supporting PI Planning in a scaled or multi-team environment

• Familiarity with SAFe methodologies (certification a plus, not required)

• Experience operating in hybrid or customized Agile frameworks

• Exposure to enterprise Agile tooling and governance

What We Value

• Practical Agile over rigid framework adherence

• Continuous improvement driven by data and team feedback

• Collaboration and shared ownership of outcomes

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources