Agentforce Engineer - Hybrid

With more than 30 years in business, Mindex is a product and services company with a proven track record of delivering successful software and product solutions. We specialize in agile software development, cloud professional services, and the creation of innovative, homegrown products.

Our team has built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up-giving us firsthand experience in designing, developing, supporting, and scaling modern software in real‑world environments.

We're proud to be recognized as the #1 Software Developer in the 2025 RBJ Book of Lists and ranked #80 in the Rochester Chamber Top 100 Companies. As our roster of satisfied clients and #ROCstar employees continues to grow, we're always looking for talented people who want to make an impact. Are you ready to join our team?

Essential Functions

• Designs, develops and troubleshoots low code platform and AI solutions.

• Develop, test, deploy, maintain and improve software to meet requirements
• Design, develop, and test solutions
• Complete well-defined, basic program changes
• Contribute to estimates required for user stories based on business requirements, specifications and designs
• Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency
• Monitor progress against task estimates to provide status
• Provide technical support and troubleshooting for applications across environments
• Maintain existing code base, monitoring for failures in non-prod environments

Requirements:
• Bachelor's Degree in Computer-related discipline or equivalent work experience of 1-2 years
• Exposure to low code AI and workflow platforms such as Salesforce Agentforce, Sierra, and Cresta - Preferred
• Exposure to large customer service and call center environments – Preferred
• Willingness to quickly learn and ramp up on new platform solutions - Preferred
• Using one or more programming language(s).
• Troubleshooting (Problem Solving) - Preferred
• Quality Assurance - Preferred
• Information Technology - Preferred
• Innovation - Preferred
• Planning – Preferred
• Communication skills and working with business and technical teams - Preferred
• Software Engineering - Preferred
• User Acceptance Testing (UAT) - Preferred
• Systems Development Life Cycle – Preferred
• Data and software governance - Preferred
• Business Requirements – Preferred
• Business Process Improvement - Preferred
• User Story - Preferred
• Technical Support - Preferred
• Computer Science - Preferred
• Agile Methodology - Preferred
• Application Programming Interface (API) - Preferred

Benefits:
• Medical Insurance (with a free option!)

• Dental Insurance
• Vision Insurance
• Company Paid Life and AD&D Insurance
• Optional Additional Life Insurance
• Company Paid Short-Term Disability Insurance
• Company Paid Long-Term Disability Insurance
• Medical and Dependent Care Flexible Savings Accounts (FSA)
• Health Savings Accounts with Company Contributions
• Optional Hospital Indemnity, Accident and Critical Illness Insurance as well as Legal Assistance

Our Perks:

• Flexible Time Off
• Eight Paid Holidays
• Pre-tax and Roth 401(k) Options with Company Match
• Investment in Professional Development including a license to Udemy training courses and leadership training
• Employee Assistance Program
• Adoption Assistance
• Pet Insurance Discounts
• Tickets to local sporting events
• Team building events
• Holiday and celebration parties

The band range for this role takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, skill sets, education, experience, training, certifications, internal equity, and other business and organizational needs. It is not typical for an individual to be hired at, or near, the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The role has a base salary range of $75,000 - $100,000.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.