Agente Telefónico Bilingüe (3 días OFF)

Distro

Mexico City permanent

Posted: May 13, 2026

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Quick Summary

This job involves managing a team of caregivers working remotely via software, with a focus on optimizing coverage and ensuring timely and efficient care.

Required Skills

Customer Service Spanish Language Proficiency Conflict Resolution Time Management Technical Software Proficiency Communication Skills Problem Solving

Job Description

Oferta Laboral: Scheduler
¿Buscas un reto profesional en un entorno dinámico, con excelente balance entre vida personal y laboral? ¡Esta oportunidad es para ti!
Lo que ofrecemos:
• Entrenamiento pagado de 2 semanas (lunes a viernes, 8:00 am – 5:00 pm PST).
• (Disponibilidad en operaciones: Lunes a Domingo 8:00 AM - 11:00 PM) Modalidad: On site
• Horario operativo flexible: 4 días de trabajo con 3 días OFF consecutivos.
• Turnos de 12 horas que permiten mayor tiempo libre.
Responsabilidades:
• Gestionar horarios de cuidadores mediante software especializado.
• Analizar y optimizar la cobertura de turnos para garantizar continuidad en el servicio.
• Ser el puente de comunicación entre cuidadores, clientes y equipo interno.
• Resolver incidencias y cambios de horario en tiempo real.
• Brindar retroalimentación sobre desempeño y satisfacción del cliente.
• Apoyar al equipo de atención al cliente en llamadas entrantes.
Perfil que buscamos:
• Experiencia de 6 meses a 1 año en atención al cliente BPO
• Habilidades analíticas y capacidad para tomar decisiones rápidas.
• Empatía, resiliencia y comunicación asertiva.
• Adaptabilidad en entornos de alta demanda.
• inglés conversacional avanzado (B2+/C1).

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