Agente de Suporte de TI ( Brasil - São Paulo)

Confidential

Sao Paulo , São Paulo, Brazil permanent

Posted: March 14, 2026

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Quick Summary

The Agente de Suporte de TI will be responsible for creating and updating process documentation, attributing and closing support services, and performing various tasks related to IT services.

Required Skills

Portuguese Spanish Customer Service Ticket Management Problem Resolution Technical Support Service Desk Experience Communication

Job Description

Descrição do perfil

Agente de Suporte de TI

Criar e atualizar a documentação de processos.
Atribuição, acompanhamento e fechamento dos serviços de suporte técnico fornecidos a diferentes clientes da GSB Solutions. Essas atividades incluem:
Acessar o sistema de gerenciamento de tickets, para a atribuição dos serviços.
Solicitar notificação ao engenheiro caso surja algum problema durante o serviço.
Registrar os serviços realizados no banco de dados correspondente ou nos sistemas de gerenciamento de tickets.
Essas atividades não são limitativas.

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