Agente de Servicio al Cliente BPO Bilingüe

Distro

Barranquilla, Atlántico Remote permanent

Posted: April 9, 2026

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Quick Summary

Atender a un volumen alto de llamadas, proporcionar un excelente servicio al cliente, y analizar y resolver problemas de manera rápida y eficiente.

Required Skills

Bilingual Communication Customer Service Sales Orientation Phone Communication Empathy Active Listening Information Gathering Documentation Process Adherence Productivity Goals

Job Description

Intake Specialist – On-site (Medellín / Barranquilla) Buscamos un Intake Specialist altamente motivado para unirse a nuestro equipo de intake en una firma legal. Esta posición es el primer punto de contacto con potenciales nuevos clientes, por lo que tiene un rol clave en el crecimiento del negocio. El candidato ideal es orientado a ventas, con excelente comunicación telefónica, empatía y habilidad para cerrar oportunidades, mientras recopila información crítica para evaluar casos.
Responsabilidades principales: Atender alto volumen de llamadas entrantes y salientes. Contactar potenciales clientes por teléfono, email, chat y SMS. Identificar necesidades mediante escucha activa y preguntas estratégicas. Recopilar y documentar información del cliente de forma precisa. Seguir flujos de llamada estructurados y enviar documentos para firma electrónica. Cumplir objetivos diarios de productividad y desempeño. Brindar atención empática y profesional, incluso en situaciones difíciles.

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