Agente de Servicio al Cliente Bilingüe

Distro

Bogotá permanent

Posted: May 4, 2026

Job Description

Descripción del cargo Buscamos un/a Especialista en Referidos altamente motivado/a y empático/a para ser el primer punto de contacto con nuestros clientes. Esta persona será clave para conectar a posibles clientes con nuestros servicios, brindando una experiencia excepcional desde el primer contacto. El candidato ideal debe contar con excelentes habilidades de servicio al cliente, comunicación verbal clara y efectiva, así como la capacidad de generar confianza en diferentes tipos de audiencia. El rol implica gestionar llamadas entrantes y salientes con clientes potenciales, recopilando información relevante del caso y apoyando al equipo interno en la evaluación de cada situación. Si te apasiona ayudar a las personas, tienes habilidades para conectar con otros y te desenvuelves bien en entornos dinámicos, ¡esta oportunidad es para ti!

Responsabilidades Gestionar la comunicación con clientes a través de llamadas (entrantes y salientes), correos electrónicos y canales digitales. Escuchar activamente las necesidades del cliente, demostrar empatía y generar confianza. Recopilar información clave de los casos de manera precisa. Calificar prospectos mediante preguntas estratégicas para validar su alineación con nuestros servicios. Comunicar de manera efectiva el valor de los servicios ofrecidos. Registrar información detallada y precisa en el sistema CRM. Brindar un excelente servicio al cliente, respondiendo oportunamente a consultas y realizando seguimiento cuando sea necesario. Colaborar con el equipo interno de referidos para garantizar un proceso fluido y una experiencia positiva para el cliente.

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