Agente de Customer Service Bilingüe

Distro

Chihuahua, Chihuahua permanent

Posted: April 6, 2026

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Quick Summary

We are seeking an Intake Specialist to join our team, with a strong background in customer service and excellent communication skills. The ideal candidate will be responsible for handling customer inquiries and provide excellent customer service. The successful candidate will be a native English speaker with high level of English proficiency and excellent communication skills.

Required Skills

Customer Service Bilingual English Proficiency Communication Skills Call Handling Data Entry Empathy Case Management CRM Systems Quality Metrics

Job Description

Descripción del puesto Buscamos un Intake Specialist para unirse a nuestro equipo legal. Esta posición es ideal para profesionales con experiencia en Customer Service dentro de la industria BPO, con alto nivel de inglés y excelentes habilidades de comunicación. El Intake Specialist será responsable de ser el primer punto de contacto con clientes potenciales, recopilando información clave de manera precisa y profesional, garantizando una experiencia de servicio excepcional.

Responsabilidades Atender llamadas entrantes y/o salientes de clientes potenciales. Recopilar y documentar información relevante del caso de manera clara y precisa. Brindar atención al cliente empática, profesional y orientada a soluciones. Evaluar información inicial y canalizar correctamente los casos al área correspondiente. Mantener registros actualizados en sistemas internos (CRM u otras plataformas). Cumplir con métricas de calidad, productividad y servicio. Asegurar confidencialidad y manejo adecuado de información sensible.

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