Agente de Contact Center Tier II

Confidential

Ciudad de México, México, Mexico permanent

Posted: January 30, 2026

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Quick Summary

Atención a Clientes – Tier II: resolver casos difíciles y ser referente para otros con mentalidad analítica y enfoque en experiencia de cliente.

Required Skills

Customer Service Analytical Thinking Problem Solving Empathy Follow-up Upselling Financial Services Experience Communication Skills Critical Thinking Shift Flexibility

Job Description

💬 Atención a Clientes – Tier II

¿Te gusta resolver casos difíciles y ser referente para otros?
En Novacard buscamos perfiles Tier II con mentalidad analítica y enfoque en experiencia de cliente.

📍 Presencial | Polanco (Cerca de Metro San Joaquín)
🕜 Horario: 1:30 p.m. – 10:00 p.m.
Lunes a domingo | descansos rolados

¿Qué harás?

• Resolver casos escalados y situaciones complejas.

• Dar seguimiento hasta la solución final.

• Apoyar al equipo Tier I con orientación operativa.

• Asegurar una atención empática y alineada a procesos.

• Detectar oportunidades de mejora.

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