Agente de Contact Center Tier II

Confidential

Ciudad de México, México, Mexico permanent

Posted: April 1, 2026

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Quick Summary

We are seeking an experienced call center agent to resolve complex customer cases and ensure timely resolution for our clients.

Required Skills

Customer Service Ticketing Systems Financial Processes Analytical Skills Communication Fraud Prevention Internal Collaboration

Job Description

Acerca de NOVACARD

Somos una empresa mexicana en crecimiento acelerado, enfocada en crear soluciones financieras simples, accesibles y responsables para nuestros clientes. Operamos en un entorno dinámico, regulado y altamente colaborativo, donde tomamos decisiones basadas en datos, priorizamos la simplicidad y buscamos generar impacto real en todo lo que hacemos.

Nuestro enfoque es simple: hacer las cosas bien, rápido y con propósito.

Acerca del rol

Buscamos un(a) Agente telefónico / Back Office que se encargue de resolver casos complejos y asegure que nuestros clientes tengan soluciones claras, rápidas y confiables.

Este no es un rol de atención básica.
Vas a estar resolviendo temas que requieren análisis, criterio y coordinación interna.

Serás clave para:

• Resolver casos que escalan desde atención inicial

• Analizar transacciones y procesos

• Detectar riesgos y oportunidades de mejora

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