Agente de cobranza

Confidential

Ciudad de México, México, Mexico permanent

Posted: April 30, 2026

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Quick Summary

Como Agente de cobranza, serás responsable de gestionar y recuperar de manera eficiente los créditos asignados, asegurando una experiencia positiva para nuestros clientes.

Required Skills

Customer Service Communication Empathy Results-Oriented KPI Management Digital Tools Compliance Collaboration

Job Description

Acerca de NOVACARD

Somos una empresa mexicana en crecimiento acelerado, enfocada en crear soluciones financieras simples, accesibles y responsables para nuestros clientes. Operamos en un entorno dinámico, regulado y altamente colaborativo, donde tomamos decisiones basadas en datos, priorizamos la simplicidad y buscamos generar impacto real en todo lo que hacemos.

Nuestro enfoque es simple: hacer las cosas bien, rápido y con propósito.

Acerca del rol

Como Agente de cobranza, serás responsable de gestionar y recuperar de manera eficiente los créditos asignados, asegurando una experiencia positiva para el cliente mientras cumples con los KPIs del área.

Este rol es clave para mantener la salud financiera del negocio y fortalecer la relación con nuestros clientes a través de una cobranza clara, empática y efectiva.

Ubicación y horario:

• Polanco (cerca de Plaza Miyana)

• Benito Juárez (cerca de metro Eje Central)

• La ubicación podrá variar de una sede a otra acuerdo con la operación y necesidades del negocio.

• Turno vespertino

• Lunes a Jueves : 11:30am a 9pm

• Viernes: 1pm a 9pm

• Fines de semana rolados:

• Sábados de 12pm a 5pm

• Domingos de 9am a 2pm

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