Agente Bilingue con Experiencia en Healthcare

Distro

Medellín, Antioquia permanent

Posted: January 27, 2026

Required Skills

Job Description

Patient Care Representative – Especialista en Atención al Paciente
Ubicación: Colombia Horario: Lunes a Viernes \u007C 8:00 – 17:00 MT Salario: $3,400,000 COP Modalidad: Tiempo completo o parcial
Resumen del rol El/La Especialista en Atención al Paciente será el principal punto de contacto para los pacientes, programando y coordinando citas de podología y brindando apoyo durante todo su proceso de atención. Este rol garantiza una experiencia fluida, eficiente y compasiva, contribuyendo a la satisfacción y retención de los pacientes.
*Responsabilidades clave
• Programar y gestionar citas de podología por teléfono, correo electrónico, SMS y plataformas en línea.
• Confirmar, reprogramar y dar seguimiento a las visitas de los pacientes.
• Proporcionar información sobre servicios, requisitos y políticas de la clínica.
• Mantener registros médicos precisos en sistemas EMR/CRM.
• Actuar como enlace entre pacientes y clínicas, atendiendo preguntas e inquietudes.
• Resolver problemas clínicos o administrativos cuando sea necesario.
• Reducir inasistencias y apoyar en métricas de retención de pacientes.
• Garantizar el cumplimiento de la normativa HIPAA en todo momento.
*Habilidades y cualificaciones
• Diploma de secundaria requerido; estudios en el ámbito sanitario o administrativo preferidos.
• Experiencia en programación médica, atención al paciente o centros de llamadas de salud (valorada).
• Excelentes habilidades de comunicación y servicio centrado en el paciente.
• Capacidad para manejar alto volumen de llamadas y realizar múltiples tareas.
• Perfil organizado, empático y detallista.
• Dominio de herramientas de programación y sistemas de historia clínica electrónica (HCE).

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