Agent - Order Management

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

· 18,000+ trained professionals

· 346 locations worldwide

· Fortune 500

· Globally unified systems

Key Responsibilities: 

• Key in data into system within timeline specified in Customer SOP and OM OPS.
• Collect SI and prepare FCR/BL for shippers within 1 day of submission.
• Send SI and VGM for shipping line before their SI VGM cutoff.
• Monitor workflows, and other exception reports daily to manage shipments milestones.
• Coordinate between shippers, and carriers to resolve issues timely and professionally.
• Ensure all origin charges are billed and sent to customers on Tuesday after sailing.
• Track and enter On Board date within timeline specified in OM OPS.
• Check and confirm bill of ladings before amendment cutoff time.
• Collect final seaway bill from shipping line, check, and upload to edoc.
• Verify data in system is accurate before triggering container manifest to customer per timeline required in SOP.
• Collect and check commercial documents timely as per company’s guideline.
• Distribute documents to customers according to SOP.
• Maintain strong relationships with all stakeholders.
• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Adhere to Expeditors standard communication guidelines.
• Escalate problems to team leader when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Other tasks assigned by team leader as necessary.

Knowledge, Skills and Behaviors: 

Knowledge:

• Understanding Order Management Operational Performance Standards.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Power BI).
• Fluent in English.

Behaviors:

• Can-do attitude
• Continuous improvement mindset, and result oriented

• Meet company standards of 52 hours training per year, including as needed management/leadership training.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

• Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company

Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.

Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted.

Any employment with Expeditors is contingent upon satisfactory completion of a background check.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.