Agent/Lead Agent - Order Management, Danang Office

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent - Order Management as below:

Position Reports To: Supervisor/Assistant Manager - Order Management. 

Working Place: Danang, Vietnam.

Main tasks:

• Ensure smooth and timely shipment process flow
• Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction

Lead level will be required: support the Supervisor/ Manager in the following areas:

• Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the company system
• Monitor invoicing and other company's report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )

Be continuously open and positive to implementing new system changes and enhancements with your team

• Graduated student from University/ College or equivalent combination of education and experience.
• Understanding of Ocean/ Order Management shipment handling process is a plus.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• Willing to put extra hours, as required.
• Well-organized, innovative, self-motivated.
• Able to work in the team, under high pressure and tight deadline.

Our working conditions

Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviours:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
•  Accident Insurance
• Social, Health and Unemployment Insurance
• Mobile phone allowance, company car, Grab account,
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.