Agent/Lead Agent – Ocean Export Customer Service

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent – Ocean Export Customer Service as below:

Summary Description

Assist the Supervisor/Department Head with all aspects of the department while ensuring the proper and timely movement of freight.

Responsibilities & Duties:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace ocean export files.
• Ensure timely clearance and delivery of freight to customers for all shipments.
• Ensure documents are sent timely and arrival notices are communicated to the destination for export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with customers in arranging their international shipments, meeting customer service standards.
• Ensure compliance at all times with regulations, including internal policies such as Operational Process Standards (OPS) and external government regulations or customer requirements.
• Understand department process flow and constantly look for improvement opportunities.
• Ensure all customer Standard Operating Procedures (SOPs) are followed and updated.
• Meet KPI standards as per company procedures.

Support the Supervisor/Department Head in the following areas:

• Allocate workloads and monitor the workload to ensure internal KPIs are met (e.g., timely data entry).
• Build and maintain strong relationships with customers.
• Assist the manager and supervisor in responding promptly to information requests and providing market-competitive pricing aligned with customer scope.
• Assist in retention calls and complete customer reviews for documentation in the company system.
• Monitor invoicing and other company reports when needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Mentor agents and maintain positive team morale.
• Allocate workloads during peak periods or staff absences to ensure smooth operations.
• Promote productivity tools within the team (e.g., workload, invoice processing, Expo).
• Be open and positive about implementing system changes and enhancements with the team.

• University/College graduate or equivalent combination of education and experience.
• Experience and understanding of ocean documentation processes is a plus.
• Proactive with strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• Willing to work extra hours as required.
• Well-organized, innovative, and self‑motivated.
• Able to work in a team, under high pressure and tight deadlines.

Our working conditions

Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviours:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
•  Accident Insurance
• Social, Health and Unemployment Insurance
• Mobile phone allowance, company car, Grab account,
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.