Agent(e) de service client (H/F/D) Niveau 1

Ionos2

Zweibrücken (IONOS SE) permanent

Posted: December 9, 2025

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Chez IONOS, leader européen de l’infrastructure et des services cloud, vous collaborez au quotidien avec des équipes passionnées dans un environnement moderne, dynamique et en pleine croissance.
Nous évoluons dans l’un des secteurs les plus porteurs d’avenir et nous sommes convaincus qu’un travail de qualité peut aller de pair avec le plaisir de collaborer.

Notre culture d’entreprise repose sur des hiérarchies plates, une communication ouverte, le tutoiement, et surtout un esprit d’équipe fort.

Tasks

Dans le cadre du développement de notre équipe dédiée aux clients SMB français, nous recherchons plusieurs nouveaux talents pour renforcer notre service client.
En tant que premier point de contact, vous jouez un rôle clé dans la satisfaction de nos clients. Vos principales missions seront:

• Comprendre rapidement leurs demandes et proposer des solutions adaptées.

• Assurer une communication commerciale claire et professionnelle.

• Collaborer étroitement avec vos collègues pour garantir un service optimal.

• Participer activement à l’amélioration continue de nos produits et processus.

• Mettre à jour régulièrement vos connaissances sur nos offres pour conseiller efficacement.

Qualifications

• Vous parlez français couramment ; l’allemand ou l’anglais est un plus.

• Vous avez une formation en communication ou une première expérience en centre d’appel ou service client.

• Vous aimez le contact humain et êtes motivé·e par la recherche de solutions.

• Vous êtes reconnu·e pour vos qualités d’écoute, de communication et votre orientation client.

• Vous êtes rigoureux·se et avez à cœur de fournir un service de qualité.

Benefits

• Modèle de travail hybride, avec possibilité de télétravail.

• Espaces de bureaux modernes, bien situés et facilement accessibles.

• Cantine subventionnée sur certains sites et boissons gratuites.

• Événements réguliers : fêtes d’entreprise, ateliers, etc.

• Formations et développement professionnel variés.

• Offres bien-être : cours de sport, etc.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

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