Agent d'accueil commercial d'escale et relations clients (F/H) LYS

Confidential

Aéroport Lyon, Auvergne-Rhône-Alpes, France permanent

Posted: January 30, 2026

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Quick Summary

Accueillir les clients dans les différents espaces dédiés en intégrant les spécificités de la clientèle.

Required Skills

Customer Service Multilingual Communication Conflict Resolution Company Procedures English Proficiency Baccalaureate Degree Driving License Certifications

Job Description

ACTIVITES PRINCIPALES DU POSTE

Accueillir les clients

✓ Accueillir dans les différents espaces dédiés en intégrant les spécificités de la clientèle.

✓ Prendre en charge et accompagner les clients particuliers : personnes à mobilité réduite (PMR), mineurs non accompagnés pour les aider dans le processus d’enregistrement, transfert, débarquement, arrivée, livraisons bagages, etc.

Informer individuellement et/ou collectivement les clients et leurs accompagnants

✓ Donner toute information générale, individuelle et collective liées aux départs, enregistrements, embarquements et arrivées : vols, consignes à respecter, indications de halls, zones, salles d’embarquement, tapis de livraison bagages, etc.

✓ Orienter géographiquement les clients dans l’aéroport.

✓ Effectuer en vue de les faciliter, l’accompagnement et l’assistance des passagers, clients et leurs accompagnants.

Assurer la communication nécessaire au bon fonctionnement des opérations avec les collaborateurs de la société, les
intervenants, les partenaires et les passagers

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