Agency Support Specialist
Leavitt
Posted: February 20, 2026
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Quick Summary
This role involves providing a welcoming and professional experience for visitors, callers, and clients by answering phone calls, managing the main phone line, and assisting with administrative tasks.
Required Skills
Job Description
The Administrative Assistant serves as the first point of contact for the organization, providing a welcoming and professional experience for visitors, callers, and clients. This role is responsible for managing the main phone line, handling incoming and outgoing mail, supporting marketing documentation efforts within the Agency Management System (AMS), and assisting with other administrative tasks as delegated by the COO.
Key Responsibilities
Front Desk & Communication
• Answer, screen, and direct incoming calls on the main phone line in a courteous and professional manner
• Greet visitors, clients, and vendors; notify appropriate staff of arrivals
• Maintain a clean, organized, and professional reception area
Mail & Office Coordination
• Receive, sort, and distribute incoming mail and packages
• Prepare and process outgoing mail and shipments
• Coordinate with delivery services and vendors as needed
Administrative & Marketing Support
• Document and track marketing efforts and activities within the AMS as directed by the COO
• Maintain accurate records and ensure timely data entry
• Assist with basic administrative support tasks, including filing, scanning, copying, and document preparation
General Support
• Provide administrative assistance to leadership and staff as assigned
• Support special projects and other delegated tasks as business needs require
• Maintain confidentiality of sensitive information at all times
Qualifications & Skills
Required
• High school diploma or equivalent
• Strong verbal and written communication skills
• Professional demeanor with excellent customer service skills
• Proficiency with basic office technology (phones, email, Microsoft Office or similar tools)
• Attention to detail and ability to manage multiple tasks
Preferred
• Prior receptionist or administrative experience
• Familiarity with Agency Management Systems (AMS) or willingness to learn
• Experience supporting marketing or documentation activities
Competencies
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Adaptability and willingness to take on new responsibilities
• Reliable, punctual, and dependable
Work Environment
• Office-based role with frequent interaction with employees, clients, and visitors
• May involve sitting, standing, and light lifting related to mail and office materials
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