Agency Operations Manager

AGENCY OPERATIONS MANAGER

Agency Division

About Phase 3 Marketing & Communications

Phase 3 Marketing and Communications is an integrated marketing services company providing solutions from ideation to execution. Our mission is to simplify life for marketers by delivering the most-needed marketing services in-house, under one roof.

A certified Minority Business Enterprise (MBE), Phase 3 has offices in Atlanta, Dallas, Nashville, and the New York City metropolitan area. Since 2001, Phase 3 has been recognized as a top company by Inc. 5000, Printing Impressions, Atlanta Business Chronicle, and Nashville Business Journal.

Job Description

We are seeking a highly organized, strategically minded emerging leader to join our Agency Division as our Agency Operations Manager.

This role is designed for a high-potential professional early in their career who thrives at the intersection of creative execution and operational discipline. You will serve as the connective tissue between departments (Account, Strategy, Media, Public Relations and Creative) — ensuring projects move efficiently, resources are balanced, and financials are managed with accuracy.

You will support the creative team by creating clarity, protecting their time, and eliminating workflow friction — while also owning forecasting, estimating, and project financial oversight. This is an opportunity to develop both creative operations leadership and financial acumen within an integrated agency environment.

This role reports to the EVP, Marketing & Agency Services and is based in Atlanta, GA.

What You Will Own

Creative Workflow & Team Support

Overseeing project flow from intake through final delivery

Building and maintaining timelines within agency project management platforms (Basecamp, Monday.com)

Leading weekly trafficking/resource meetings with Creative and Account teams

Proactively balancing workloads and anticipating capacity challenges

Removing bottlenecks that slow creative output

Ensuring deliverables meet quality control standards before client release

Coordinating with freelancers, production partners, and external vendors as needed

Maintaining clear process documentation and improving operational workflows

Forecasting, Estimating & Financial Oversight

Developing accurate estimates and scopes of work for new and organic growth projects

Supporting revenue forecasting and agency financial visibility

Monitoring project burn rates and overall job health

Identifying scope creep and partnering with Account teams to address it

Continuously evaluating estimate accuracy to improve profitability and planning

This role protects both creative excellence and financial discipline.

The Ideal Candidate

Brings structure to creative environments without stifling creativity

Communicates confidently across creative and account teams

Is comfortable discussing both timelines and budgets

Demonstrates ownership, maturity, and proactive thinking

Is motivated to grow into a senior creative operations or agency leadership role

What Success Looks Like

Creative teams have clarity around priorities and deadlines

Projects move efficiently without unnecessary last-minute stress

Resource allocation is balanced and intentional

Estimates align closely with actual project performance

Agency leadership has reliable visibility into forecasting and capacity

Both clients and internal teams experience a smooth, professional workflow

 Qualifications

Bachelor’s degree in Marketing, Business, Communications, or related field

0–3 years of experience in project management, agency operations, production, or related field (internships included)

Strong organizational and time-management skills

Comfort working in spreadsheets and project management platforms

Analytical mindset with interest in forecasting and financial performance

Exceptional attention to detail

Clear and professional written and verbal communication skills

Ability to thrive in a fast-paced, deadline-driven agency environment

Standard office hours, though deadlines or the demands of a client may require working outside of regular office hours to ensure continued success

This is a full-time, in-office position in Atlanta, Georgia