Aftersales Technical Tele-Support Engineer

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centres (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.

We are excited to offer you the opportunity to join our Aftersales department as an Aftersales Technical Tele-Support Engineer!

The Aftersales Technical team strive to deliver exceptional technical support and rapid resolution of air conditioning issues across the installed base. The team provide end‑to‑end post‑installation experience from triage via telephone, through on‑site breakdown response and root cause diagnostics, to corrective actions. The team provide a nationwide service to support our customers whenever possible.

In this role, you will be responsible for:

• Good level of customer communication, resulting in customer satisfaction via telephone
• Provide commissioning support and site diagnosis to customers via phone and email
• Provide support to the both the sales team and B&B department on technical issues and questions   
• Deliver support to our customers through email and telephone communications in a professional manner
• Deliver training to our customer to a high standard within the Maidenhead Training Centre

Interested? Upload your CV today!

Education requirements:

Proven HVAC experience

NVQ Level 2 - Refrigeration & Air Conditioning.

NVQ Level 3 - Refrigeration & Air Conditioning.

Safe Handling of Refrigerant.

Full UK Driving Licence.

Skills & Attributes:

Strong technical knowledge and problem‑solving ability.

Confident communicator with the ability to build strong customer relationships.

Comfortable presenting and delivering training to varied audiences.

Organised, detail‑focused, and able to follow established processes.

Deadline for Applications: 31st March 2026

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Working with us comes with the following benefits:

 

• 25 days annual leave per year plus bank holidays – option to buy 10 extra days
• Eligibility for our Company Performance Bonus
• Enhanced pension contributions
• Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
• Policy to support growing families
• Access to self-service training platform containing over 200 Bosch approved programmes

We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.