Afterhours EV Team Lead

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Position Summary

Afterhours EV Team Lead plays a crucial role in coordinating, scheduling, and executing maintenance activities to meet EV contractual requirements. This position is responsible for deploying resources efficiently, enhancing technical productivity, minimizing waste, and reducing subcontractor costs. The role involves close collaboration with local management, field service personnel, clients, and subcontractors to ensure seamless service operations at remote sites nationwide.

Duties and Responsibilities

• Dispatching: Efficiently deploy internal technical resources and subcontractors nationwide for both preventative and corrective maintenance

• Team Leadership: Set the vision, direction, and culture of the team. Manage performance expectations and goals, monitor real-time service levels and schedule adherence, and ensure the team meets and exceeds performance targets

• Scheduling Management: Oversee both short-term and long-term service schedulers. Accurately report on schedules and related metrics

• Work Ticket Management: Take ownership of work tickets from initiation to completion, ensuring they are executed and documented professionally

• Coordination: Ensure seamless handoff between US domestic schedulers and the global team involved in scheduling, planning, and work order management

• Performance Metrics: Manage dashboards with regional performance metrics to drive continuous process improvements

• Communication: Facilitate strong communication among schedulers and regional field managers to prevent conflicts between field operations and scheduling

• Standardization: Focus on standardizing work streams across a broader team of schedulers and maximizing the number of dispatches per day

• CMMS Utilization: Use the Salesforce-based Computerized Maintenance Management System (CMMS) to plan and schedule, develop job plans for various maintenance activities, and assign work to appropriate resources

• Resource Management: Ensure availability of materials, tools, and appropriate parts. Verify that the Scope of Work (SOW) is sufficient for task accomplishment and that safety requirements are identified

• Report Review (Technical):

• Review work orders to ensure completeness and accuracy

• PM Approve Daily Work Reports (DWRs)

• Create daily work reports and generate comprehensive service reports

• Coordination with Other Departments: Ensure full utilization of resources by coordinating activities with other areas and departments within the company

Qualifications and Requirements

• Experience: 2-3+ years in planning/scheduling technical resources, preferably with experience in a supervisory role

• Education: Relevant 2 or 4-year degree preferred

• Skills:

• Strong attention to detail

• Outstanding customer service and communication skills

• Ability to follow-up, multi-task, and manage multiple responsibilities

• Proficiency in Microsoft Word, Excel, and Outlook

• Experience with CMMS systems like Maximo or Salesforce

• Availability: Must be available to work nights and weekends

• Leadership: Proven ability to lead a team for a minimum of two years in a supervisory position

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

Base Pay Range
$28—$33 USD

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!