After Sales Engineer

HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. We are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market. The head office of HaslerRail AG is located in Berne, Switzerland.

HaslerRail is looking for a dynamic and motivated After Sales Engineer to join the Customer Service Engineering department in Madrid, where the selected candidate will develop the activity as part of the Sécheron Hasler Ibérica team.

This role is critical to maintaining customer satisfaction and involves managing technical projects, customer claims, and support processes. Reporting to the Customer Service Project Engineering Manager, the After Sales Engineer will work closely with internal teams to provide seamless project support and resolve customer issues effectively.

Main responsibilities:

• Customer Claims Management: Serve as the main point of contact for customers regarding ongoing claims and repairs, ensuring clear communication and timely updates
• Technical Issue Resolution: Manage and prioritize customer claims and technical issues, coordinating with internal departments (e.g., engineering, industrialization, product management) to ensure prompt solutions
• Project Transfer Support: Facilitate project transfers from Project Management to Customer Service, ensuring all relevant information and materials are documented and communicated
• Product Lifecycle Maintenance: Support obsolescence management and maintenance tasks related to the product lifecycle
• Retrofit Analysis: Review and analyse legacy projects to propose potential retrofit solutions that align with current standards
• Technical Collaboration: Collaborate with customers to clarify project requirements, technical specifications, and address potential service needs

Requirements:
• Bachelor’s degree in industrial engineering, telecommunications, or a similar field
• Fluent in English and Spanish; knowledge of German or French is an advantage
• Minimum of 2-3 years of experience in after-sales, project management, or engineering roles, ideally within industrial, railway, automotive, or similarly regulated sectors
• Knowledge of project and claim management processes
• Strong ability to create structured and clear technical documents (analysis reports, technical proposals, project plans)
• Proficiency in MS Office, ERP systems (Oracle is a plus), CRM or ticketing tools
• Strong interpersonal skills with a proactive, solution-oriented approach
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Capacity to work effectively across different teams and departments
• Excellent time management, multitasking, and problem-solving skills
• Flexibility and a positive attitude toward adapting to a variety of tasks
• Availability for short-term travel (2 - 10 days) as needed

Benefits:
We have flat hierarchies and encourage direct communication between departments and management levels. This allows us to make decisions quickly.

We give our employees full responsibility for their work tasks. We encourage all employees to take initiative and contribute to the operational excellence of the company, and we provide ample opportunities for them to achieve their personal and professional growth goals.

A valid work visa is required to apply for this position; unfortunately, we do not offer sponsorship.