After-Hours Experience Associate

About Kiln:

Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. 

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 20 locations across Utah, Arizona, Nevada, California, Oregon, Colorado and Idaho with plans of rapid expansion throughout the U.S. Kiln is pioneering the future of hybrid work within the niche of ‘flex­ office’ in the broader commercial real estate sector.

Our Core Values:

1: Human at the core

2: Achieve & Celebrate Together

3: Thoughtful and with Purpose 

4: Always Evolving 

5: Nothing short of Extraordinary

6: Scrappy & Ingenious

Role Summary: 

The After-Hours Member Experience Associate is the first point of contact for Kiln community members and acts as the “face” of Kiln on an On-Call basis varying between 0-10 hours a week typically. They will assist with after-hours events, ensuring events are going smoothly by assisting guests with any inquiries or issues. 

Goals and Objectives: 

Support the Community Management team to achieve the following:

Personifies Kiln’s core values and strives to achieve our mission

Create a welcoming and collaborative community environment amongst our members through events and building relationships between members

Ensure that assigned Kiln facilities are fully operational and processes are running smoothly

Drive growth and promotion of Kiln-provided service offerings

Take direction from the Community Director to support the Community Team as required 

Key Relationships:

Cross-functionality between other locations 

Member communication

Operations

Major Responsibilities:

Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.

Cheerful and friendly greeting of team members, Kiln members, and guests

Serve as a point of contact for event attendees, vendors, and staff during events

Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems

Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options

Provide feedback and suggestions for future event improvements based on observations and attendee feedback

Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building

May be included in special projects for operations team

Ideal Experience and Skills:

Partial completion of a college degree preferred, not required.

Office management or administrative experience 

Customer service or support experience 

Must have strong verbal and written communication skills

Exceptional organizational and multitasking skills

Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy

Passion for entrepreneurial communities

Passion and understanding for Kiln’s mission and values

Proficient in basic computer skills.