Affera Technical Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. To strengthen this team, we are looking for a Senior Technical Service Specialist (field) to support customers in UK & Ireland as well as the requirement to support across EMEA when needed.

The Senior Field Service Specialist is the primary technical liaison for Medtronic CAS customers. You are also a technical support avenue for the CAS Clinical Field and Sales team. You will be completely responsible for the technical assessment, installation, support, servicing, and maintenance of the Affera mapping and ablation equipment. You will interface closely with the Field Service team and the Sales team to coordinate resources to best satisfy sites and with Quality, Production and Engineering to feedback technical information about our products learned in the field. The region of responsibility will be Western Europe with the focus on UK and Ireland. This role will cover UK and Ireland, but also other European markets, and is a remote position.  This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time. There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement.

Responsibilities may include the following and other duties may be assigned: 

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment.  

• Maintain and submit technical records as per regulatory requirements. 

• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams. 

• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures. 

• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base. 

• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production. 

Required Knowledge and Experience: 

• Technical education, such as a degree in biomedical engineering, or similar background  

• Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable) 

• Ability to troubleshoot problems and technically diagnose medical equipment 

• Flexibility to travel frequently – the majority of the role will be traveling 

• A strong working knowledge in English 

The ability to communicate in other EU languages is a definite asset. Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  United Kingdom: 47,760.00 GBP - 71,640.00 GBP |  

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here