Advisory Partner Solution Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• The Partner Solution Consultant (PSC) is a senior, partner-facing role responsible for driving holistic partner growth through business development, solution strategy, and AI-first technology adoption.
• As the primary strategic advisor to assigned Global and Strategic Regional partners, the PSC helps partners build, scale, and monetize differentiated solutions by translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings.
• This role consolidates responsibilities traditionally split across partner business development, partner technology strategy, and partner solution advisory functions into one accountable role, while leveraging specialist teams for deep technical execution and delivery.

Why This Role Matters

• The Partner Solution Consultant plays a critical role in helping partners move beyond transactional enablement toward strategic, AI-enabled growth — ensuring solutions are not only technically sound, but commercially viable, repeatable, and outcome-driven.

 

◆Key Responsibilities

Partner Strategy & Business Development

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Solution & Technology Strategy

• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions.
• Maintain strong workflow fluency across enterprise domains (e.g., CRM, IT, Security, Corporate Services like HR).
• Guide partners in designing repeatable, sales-ready solutions aligned to enterprise and industry frameworks.

AI-First Innovation & Solution Co-Creation

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with internal innovation, solution specialist and workflow design teams to accelerate solution development.
• Ensure partner offerings progress from concept to validation and scalable commercialization as Joint GTM.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Executive Advisory

• Connect solution strategy to measurable business outcomes (e.g., efficiency, growth, ROI, time-to-value).
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Partner with internal value and business architecture teams to define success metrics and adoption models.
• Act as a credible advisor across strategy, transformation, and innovation discussions.

Orchestration & Internal Alignment

• Coordinate across internal specialist teams (solution, AI, value, governance) to deliver a unified partner experience.
• Align closely with partner management, sales, enablement, and marketing stakeholders.
• Ensure partners experience one coherent engagement model, not fragmented touchpoints.

• 8+ years of experience in business and go-to-market strategy for IT solution business, business process services business and other solution consulting business as internal business strategist, Pre-sales, consultant or related roles.
• Demonstrated ability to connect business strategy, industry context, and technology solutions.
• Strong executive presence with the ability to influence key stakeholders.
• Proven experience working directly with partners, system integrators, or technology alliances.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.

Technical & Domain Expectations

• Solid understanding of enterprise platforms and workflow-based solutions (conceptual/architectural level).
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows.
• Ability to whiteboard architectures and clearly articulate solution value.
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector); working knowledge of others is a plus.

 

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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