Advisor - Employee Services

The Advisor – Employee Services role with London Stock Exchange Group (LSEG) is

an exciting opportunity to be part of a thriving team in a fast-paced global

organization. We as part People Function help grow business through empowering

People Leaders and colleagues and enable LSEG to attract and nurture diverse

talent, create opportunities for people to grow meaningful careers and operate at

their very best. We drive performance by rewarding excellence, develop engagement

and provide best in class experience to our colleagues.

Role Profile

Reporting to the Employee Services Lead within People Operations. Responsible for

supporting people services globally across LSEG and will involve day-to-day HR

administration for countries and entities in scope. Delivers excellence in HR

administration and services, resolve queries and provides information and systems

administration support to employees.

Location: Bangkok, Thailand

Responsibilities

• Serve as the first point of contact for colleagues on HR policies, processes,

and procedures via Service Now (case management tool), triage/call out

cases to relevant knowledge expert groups as needed and ensure all queries

are responded to accurately and within defined SLAs

• Provide guidance to people leaders and colleagues on all aspects of the

employee life cycle including on-boarding, leave of absence, off-boarding,

etc

• Advise people leaders, colleagues and the People Function community on

navigation and use of LSEG’s HRIS and importance of self-service.

• Ensure regulatory compliance and timely reporting to government bodies in

both Thailand and Vietnam. This includes preparing and submitting annual

reports to agencies such as the Department of Empowerment of Persons

with Disabilities, Department of Labour Protection and Welfare, Workmen’s

Compensation Fund, and the Metropolitan Bangkok Skill Development Fund.

• Manage the Provident Fund and Pension Plan by organizing committee

meetings, communicating fund performance and investment options, and

supporting employees in managing their contributions.

Lead health and wellbeing initiatives, including coordinating in-house clinic

operations, organizing health talks, analyzing clinic usage data, and

executing annual health programs and wellbeing studies.

• Manage claims and loan requests efficiently, ensuring timely processing and

employee satisfaction.

• Resolve payroll-related issues, particularly during tax filing periods, by

collaborating with payroll teams and vendors to ensure data accuracy.

• Work closely with specialty groups such as Global Mobility to provide support

and guidance on the International Assignment/Transfer process and assist

with administration on Visa applications/renewal.

• Participate in various People Function harmonization/transformation projects

and perform UATs to accurately identify bugs/errors so that they could be

fixed prior to the launch.

• Upholding confidentiality and integrity in handling sensitive colleague

information and situations.

• Perform peer reviews for other colleagues within the team for BAU activities.

• Required to cross-train on colleagues’ key responsibilities.

• Provide references for current, ex and future employees.

• Liaising with Payroll teams to ensure joiners, changes and leavers are

processed in line with payroll cut off dates.

• Additional activities as required from time to time.

• Other reconciliation and data audit reports from Workday.

Qualification and Experience:

Thai citizenship is mandatory due to regulatory and compliance responsibilities

specific to Thailand.

Fluent in Thai (spoken and written) and proficient in English for business

communication.

Bachelor’s or equivalent experience in Human Resource Management.

4 – 6 years of prior HR or consultative experience, particularly in areas relating to HR

Systems, HR Operations, or Employee Relations

Experience in regulatory reporting to Thai government agencies and familiarity with

Vietnam’s HR compliance landscape.

Excellent attention to detail and process orientation and with excellent follow

through and communication skills

Prior experience with Workday and ServiceNow is essential.

Good understanding of HR policies and procedures, with experience of providing

advice on intricate transactional HR issues to employees and line managers

Ability to collaborate and work in a team environment, as well as independently

while adhering to defined processes and procedures

Proven ability to manage employee benefits, insurance renewals, and vendor

coordination across multiple countries.

Ability to recognize and deal appropriately with sensitive and confidential

information

Proficiency in Microsoft Word, PowerPoint, Outlook and Excel

Ability to be flexible, multitask and rise to the challenge of large volumes of work

during peak periods of HR activity and the ability to deal with changing priorities.

Innovative, client delivery focused problem solver who is solutions oriented

Resourceful and able to effectively navigate through a highly matrixed, global

organization

Self-motivated and willing to learn.

LSEG is a leading global financial markets infrastructure and data provider. Our

purpose is driving financial stability, empowering economies and enabling

customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity,

Partnership, Excellence and Change underpin our purpose and set the standard

for everything we do, every day. They go to the heart of who we are and guide our

decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000

people across 65 countries. However, we will value your individuality and enable you

to bring your true self to work so you can help enrich our diverse workforce. You will

be part of a collaborative and creative culture where we encourage new ideas and

are committed to sustainability across our global business. You will experience the

critical role we have in helping to re-engineer the financial ecosystem to support and

drive sustainable economic growth. Together, we are aiming to achieve this growth

by accelerating the just transition to net zero, enabling growth of the green economy

and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare,

retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not

discriminate on the basis of anyone’s race, religion, colour, national origin, gender,

sexual orientation, gender identity, gender expression, age, marital status, veteran

status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and

employees' religious practices and beliefs, as well as mental health or physical

disability needs.

Please take a moment to read this privacy notice carefully, as it describes what

personal information London Stock Exchange Group (LSEG) (we) may hold about

you, what it’s used for, and how it’s obtained, your rights and how to contact us as a

data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your

responsibility to ensure that candidates applying to LSEG are aware of this privacy

notice.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.