Advertising Account Supervisor

Job Description

The role, in brief: 

We are looking for an experienced Account Supervisor to join the Account Services team. Our Account Supervisors provide strategic leadership on their accounts and manage multi-disciplinary projects across the agency by partnering with internal and external stakeholders.

Responsibilities include: 

Financial health of the account including profitability and growth

Strategic oversight that ensures the work is achieving client business goals

Building strong client relationships with various individuals on the client side

Identifies and pursues areas of opportunity

Expert in client’s business and industry

Works closely with Account Services Director and President on contract/scope development

Identifies and ladders up potential client issues

Build internal partnerships with other departments including Creative, Media, Digital, and Insights

Core Competencies:

Strategic Leadership

Demonstrates knowledge of clients’ business, target market, industry and competition

Develops long-term timelines to keep planning cycles on track and the agency at the forefront of budget and strategy conversations with clients

Spearheads a business case at the onset of a planning process that clearly articulates “How we win”

Works closely and collaboratively with Insight during creative brief development

Works closely and collaboratively w/ SMEs during campaign planning, consistently driving the team towards strategies that align with client objectives

Demonstrates the ability to lead discussion around strategy, both internally and externally

Is involved in the development and presentation of agency POVs

Integration of Legacy Loop frameworks into annual planning, campaign development, and client conversations

Client Relationship

Develops strong rapport and high-level of trust with clients

Demonstrates a genuine interest in the client’s business and brand

Demonstrates a comfort level “pushing back” or having difficult conversations where appropriate

Is the voice of the client in internal discussions and the voice of the agency in external discussions

Always prioritizes the best interests of the agency in all client interactions

Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout

Ensures client conversations have clear expectations, next steps, and strategic framing, not just task-level navigation

Proactively identifies risks or emerging client issues and recommends mitigation plans before escalation

 Financial Management

Works closely with Director of Account Services and Agency President to develop annual budget recommendations and contracts or scopes of work

Closely monitors income projections, providing feedback to agency leadership on a regular basis

Works with core team to identify opportunities and to develop recommendations that align with agency growth goals

Closely tracks account budgets on a regularly basis and proactively manages necessary budget adjustments

Able to work independently to develop accurate and profitable project estimates

Able to collaborate cross-functionally to determine optimal budget splits across departments

Demonstrates ability to have client conversations around budgets and budget tracking

Subject Matter Expertise

Demonstrates a strong working knowledge of the advertising industry including trends and best practices

Demonstrates a strong working knowledge of clients’ industries including notable news and current events

Is articulate in front of clients regarding the creative, media and digital strategies being recommended and implemented by the agency

Presentation

Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting

Participates in dry runs of presentations

Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings

Demonstrates presentation skills to client team by presenting strategic plans and reporting

Demonstrates confidence during QA session with internal teams and with clients

Ensures all client-facing presentations tell a cohesive story grounded in insights, strategy, and outcomes

Participate in presentation skills workshop/course

Mentorship

Develops and administers performance appraisal of direct report(s)

Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals

Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately

Assists in the onboarding of new hires and cross-functional team members as the need arises

Participates in, and leads portions of, the weekly Account Services team meetings

Reporting

Involved in the development and presentation of campaign reports

Focuses on storytelling as it relates to client business goals

Keeps SMEs focused on the most important things, avoiding superfluous data for data’s sake

 Agency Dynamics

Runs efficient, appropriately cast meetings

Demonstrates a strong working knowledge of agency processes

Can act as voice for Account Services team when questions arise from other departments around processes and procedures

Upholds and enforces agency workflows, processes, and naming conventions, ensuring clarity and consistency across departments

Acts as a gatekeeper for quality, ensuring deliverables are accurate, aligned, and agency-ready before reaching leadership or clients

Demonstrates the ability to “filter up” appropriately and establishes strong working rapport with Director of Account Services and Agency President

Those who succeed in this role have the following qualifications: 

5-6+ years of advertising agency experience with at least 3 years of account leadership experience

Management experience 

Required skills/experience/familiarity in the digital marketing and campaign environment space

Ability to possess and balance the big picture with the tactical details of daily activities and projects

Strategic and consultative while also have strong attention to detail

Strong communication and excellent interpersonal skills

Understanding of the complex advertising landscape and how to bring together cohesive teams and programs to drive results

Commitment to ensuring creative excellence and output

Passionate about great work, your team, and our business

Active listener with the ability to read a room and adapt accordingly

Diplomatic and empathetic leader

Agency Values: 

The following characteristics are expected of each employee of the agency regardless of role or responsibility: 

GRIT. Fall seven times, get up eight.

CURIOUS. Follow that hunch with unbridled passion.

PROVOCATIVE. When it comes to moving a piano, never grab the sheet music.

CONFIDENCE. Fake it ‘til you make it. Then fake it some more. (Psst, no one knows. It’s ok.)

UNCOMPROMISING. What you do when no one is watching is really who you are.

UNFORGETTABLE. What about you, your character, your personality - sticks?

UNWAVERING. Projects and initiatives are rarely sprints. Pace yourself. And encourage others who need a pick-me-up along the way.

MYTH-WORTHY. What stories about you will still loom large 20 years from now.

Schedule and Location:

Monday - Friday 8:30am - 5:30pm. Remote work available Fridays. 

This role is based out of our Denver, CO office. 

Compensation: 

The salary range for this position is $90,000 - $100,000.

Benefits:

401k + employer match

Medical, Dental, Vision

Life and short-term disability (100% employer paid)

Voluntary long-term disability

EAP

9 paid holidays

PTO, Floating Holiday, Volunteering Day

Education reimbursement

Employee referral program

Employee recognition program where points turn into money!

Vladimir Jones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. 

Vladimir Jones participates in E-Verify, which is a federal program used to confirm the employment eligibility of all new hires.