Adventure Course Guide Team Lead

Adventure Course Guide Team Lead 

Location: Whirlpool Adventure Course 

Summary 

Whirlpool Adventure Course Guide Leads provide excellent service for guests on the Adventure Courses.  Guides are knowledgeable, friendly, passionate and able to put others at ease.  They thrive in the outdoors, love being physically active, are comfortable with heights and get great satisfaction from supervising and helping others face challenges and push their boundaries. 

To excel as a Guide Lead, you need to have an outgoing, confident personality, think fast on your feet, and demonstrate sound judgment.  Guide Leads need to work well under pressure, be good at listening and identifying the needs of others, providing sound advice based on best practices, and being assertive when required to ensure that guests minimize activity risk.  Guide Leads have excellent communication skills and work well individually or as part of a team.  As a Team Lead, you must be observant, assertive, decisive, confident and positive in everything you do.  Leads must keep their team motivated and happy, ensuring their needs are met and that they are empowered to work at their highest capacity. 

Responsibilities and Duties 

The Adventure Course Guide Lead’s responsibilities include, but are not limited to: 

Ensuring guests enjoy safe, positive, and enriching experiences 

Demonstrating, teaching, and assisting guests in the use of safety equipment and element use 

Ensuring the appropriate fit, adjustments, and use of equipment before and during activity 

Ensuring guests and team members respect rules without compromise 

Monitoring elements for risk management; assessing and intervening when situations require  

Reporting all abnormalities, malfunctions, and incidents of guests or fellow co-workers to Leadership Team 

Maintaining a clean work environment with tasks including – but not limited to – cleaning, sweeping, mopping, trash removal, etc. as required 

Conducting ongoing equipment inspections and escalating all issues 

Providing excellent customer service and guest engagement 

Passing on any positive or negative feedback from guests to the Leadership Team 

Being aware of environmental risks due to weather (heat, snow, ice, rain, wind, lightning, etc.) 

Participating as a positive and proactive member of the WildPlay team 

Learning and implementing guest assistance/rescue techniques in advance of need 

Coordinating staff to effectively operate the park daily 

Overseeing the Guide team throughout their day, ensuring that all daily gear inspections, course opening inspections are complete 

Assist in coaching members of the Element team 

Taking appropriate actions to manage risks (hydration, element evacuation procedures, signs of frostbite, hypothermia, hyperthermia, heat stroke, etc.) 

Carrying out other work as directed by Supervisors/Leadership Team 

Performing regular guiding shifts 

Following and adhering to Corrective Action procedures when necessary 

Physical demands include continuously holding, carrying and lifting equipment, frequent walking/ standing, and frequent bending/twisting/kneeling

WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact [email protected] so that appropriate arrangements can be made. 

Please note that this role involves essential physical duties, including working at heights, climbing, lifting, prolonged standing, and operating in an outdoor environment in varying weather conditions. Candidates must be able to safely perform these core job requirements. 

Required Qualifications and Skills 

Previous experience in a leadership role 

Current Standard First-Aid and CPR-C Certification required 

Previous experience in delivering excellent customer service 

Ability to consistently deliver high standards of work in all weather conditions outdoors, including extreme heat, humidity, and temperature changes 

Unfailing attention to detail and excellent communication skills 

Sound judgment and strong decision-making skills 

Ability to act both independently and as a team player 

A positive attitude and openness to feedback 

Ability to lift to 300lbs with a 4:1 pulley system 

Note: On-the-job training will be provided upon employment. 

Preferred Qualifications and Skills 

Experience in outdoor recreation activities; high ropes and camp experience 

Experience in a risk-management position 

Experience working in a fast-paced, hospitality/tourism-based environment 

Bilingualism considered an asset 

Work Department 

Adventure Course Guide Leads fall under the Elements department, reporting to Park Management. Element Guide’s look to this position for guidance, support, and leadership.  

Work Schedule 

This is classified as a part-time seasonal position. Our peak season typically runs from May to September depending on the weather and the needs of the business.  Specific employee contracts can be flexible and adaptable to individual availability. 

Adventure Course Guide Leads work a flexible schedule of full-time and part-time employment.  This includes working evenings, weekends, and holidays. 

Apply Online: https://www.wildplay.com/careers