Advanced Manufacturing R&D Technician

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Shade &Aesthetic crown development requires precise traceability, attention to detail, and disciplined execution across a multi-step physical + digital workflow.

Today, this workflow spans:

• Pre-milled crown inventory

• Geometry-specific design

• UUID + QR code association

• Pegging and shade execution

• Manual firing

• AOI (automated optical inspection)

• High-quality documentation for engineering analysis

Any breakdown of lost crowns, mixed geometries, incorrect QR associations, missing photos invalidates the experiment (DOE) and slows learning.

This role exists to:

• Own the physical execution layer of aesthetic crown experiments and DOE’s for overall machine metrics and yield improvements.

• Act as the single point of accountability from crown prep → post-firing documentation

• Ensure engineering can trust the data because the process was executed flawlessly!

• Offer growth and development to an individual through technical experimentation and process improvement.

Core Requirement: Availability & Responsiveness

• Must be available on-site in Provo (MST) within but not precisely core testing hours: 8:00 AM – 6:00 PM Monday to Friday

• This role supports live experiments, machine availability, and engineering iteration cycles

• Delays or gaps in availability directly block testing velocity

What This Role Must Do (End-to-End Ownership)

• Understand the Active DOE

• Know what experiment is being run

• Understand:

• What problem we are trying to solve or prove/disprove

• What variable is changing

• What must remain controlled

• Execute the workflow exactly as defined by the DOE Documentation or Test Method (doc)
(This role does not design the experiment but must deeply understand it.)

• Manage Pre-Milled / SAT Crown Inventory

• Maintain awareness of:

• Which crown geometries are currently in stock

• Which geometries are required for upcoming tests

• Aesthetic crown testing starts with pre-milled crowns

If crowns are not available:

• Prepare crowns via sandblasting / recycling or

• Initiate or coordinate new crown milling

Geometry Discipline & Organization

• Crowns are designed on specific geometries

• Each crown is milled out of a base shade (A1, B1, C1 and D2) and then get’s shaded up. We must ensure extreme precision on matching shades.

• Each crown must:

• Stay paired with the correct geometry

• Never be mixed or substituted mid-flow

• Physical organization is critical to prevent invalid test results

UUID, QR Code & Design Association

• Each crown design has:

• A UUID

• A QR code

• The role ensures:

• Correct crown geometry is placed into the correct bin

• Each bin has the correct QR code

• Pegging scans:

• Bin QR code

• Peg QR code

• This “marries” the design file → peg → physical crown

This step guarantees the right shade design is applied to the right geometry

Shade Injection & Retrieval

• Use of Akribis and P&T User interfaces.

• Apply changes on machine parameters as printhead voltage, temperatures, etc.

• Ability to perform printer start-up in case it’s not being used or in production.

• Ability and knowledge to check and ensure optimal printer operation before running tests

• Pre-milled crowns are injected just before shade

• Crowns are retrieved immediately after shade

• Crowns are then delivered to the manual firing station

Critical rule:
No crowns lost.
No ambiguity.
Full accountability start to finish.

Manual Firing & Post-Processing

• Track crowns through manual firing

• Ensure fired crowns remain correctly identified and grouped

Photography & Engineering Documentation

• Take high-quality photos of each crown:

• Multiple angles

• Consistent lighting

• Clear detail

• Photos must be:

• Associated with the correct UUID

• Matched to the testing sheet showing intended design outcome

• These images are used directly for engineering evaluation and decisions

R&D Storage & Long-Term Traceability

• Store completed crowns in the Engineering R&D locker

• Maintain labeling and organization so crowns can be retrieved later for:

• Comparisons

• Audits

• Follow-up testing

Nice to Have

• Prior experience operating or supporting industrial equipment, printers, or automated machines.

• Background as a technician or field service technician is a plus, but not required.

• Basic familiarity with inkjet or printing equipment (loading parts, starting jobs, monitoring runs).

• Comfort following standard operating procedures (SOPs) and checklists exactly as written.

• Ability to recognize when a machine or process is not behaving normally and escalate issues appropriately.

• Willingness to perform simple machine setup, startup, and recovery tasks under guidance.

• Experience working in lab, pilot line, or manufacturing environments with physical parts and traceability requirements.

• General mechanical aptitude and comfort working around equipment.

Req ID: J-917

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!