Admissions Manager

BENEFITS:

Health, dental, vision and more 

3 weeks paid time off + 10 paid holidays 

403b with employer match 

Check out our full list of benefits and perks HERE 

POSITION SUMMARY:   

The Admissions Manager is responsible for the oversight of animal admission into Seattle Humane, which includes the coordination of transferring in animals for adoption for other animal welfare organizations and the intake of surrendered pets from the public. Efforts are focused on being a resource for adoptable pets in our community who are unable to stay with their family, on decreasing lifesaving gaps, and building reliable incoming sources of pets for our adopters. The Admissions Manager works under the direction of the Senior Operations Manager; Admissions and Behavior to deliver the department’s budgetary and strategic goals.  They play a lead role in developing, implementing, and evaluating department programs and services.  The Admissions Manager provides leadership, supports the mission, goals and philosophy of Seattle Humane. 

KEY OR ESSENTIAL FUNCTIONS: 

In conjunction with Senior Operations Manager; Admissions and Behavior provide strategic direction for intake procedures, pathway planning, and population diversity goals for transferred and surrendered pets 

Monitor intake trends and provide feedback and oversight regarding intake decisions. 

Work in collaboration with other Animal Care Managers in managing the intake process, including animal population and capacity planning, ensuring smooth operations. 

Participate in discussions regarding current animal populations, providing insights, data, and recommendations as needed. 

Directly supervise the Admissions Supervisor 

Work with Admissions Supervisor to supervise Admissions Coordinators, including hiring, training, scheduling, setting performance goals 

Maintain department compliance with any safety, health and labor regulations  

Function as Volunteer Caption for Admissions Volunteers 

Collaborate daily with other Operations departments to address interdepartmental needs and animal cases. 

Write or edit communication when appropriate, such as, but not limited to, memos, newsletters, SOPs, and grants for operational needs  

Prepare and submit department reports and/or other data as requested, including, but not limited to, monthly statistics, board reports, and grant/fund tracking documentation  

Submit department budget requests; follow established annual budget amounts for assigned department accounts. 

Other duties as assigned 

Secondary Responsibilities: 

Promote a positive and cooperative work environment, fostering mutual respect and open communication. 

Continuously contribute to the improvement of shelter services, programs, and workplace conditions by participating in meetings and offering ideas. 

Ensure timely reporting of health, safety, or behavior concerns to maintain a secure and well-functioning department. 

Supervisory Responsibility: 

Directly supervise the Admissions Supervisor and indirectly the Admissions Coordinators through leadership to all team members and volunteers. Foster an environment of support, growth, and accountability. 

COMMUNICATIONS/INTERPERSONAL CONTACT: 

Regular communication with Senior Operations Manager; Admissions and Behavior regarding concerns, ideas, and updates  

Daily close collaboration and communication with other Operations departments regarding interdepartmental concerns and needs, as well as animal cases  

Daily communication with all staff and volunteers in person, or through email, written procedures, memos, or direct mail  

Regular contact with clients in person, or through telephone, email or direct mail  

Regular contact with other animal welfare agencies  

May act as representative of Seattle Humane for donor and media events  

COMPLEXITY: 

A high degree of independent judgment is required.  The nature of the job will vary. Must be able to coordinate staff and volunteers and remain focused on the agency goals and objectives. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. The ability to motivate, negotiate, and mediate is important when handling a variety of personalities and emotions. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. Requires excellent customer service skills.  Must work well within a team setting.  

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING: 

Customer service experience required, particularly with clients in highly emotional and stressful situations  

Knowledge of Trauma-informed care practices preferred. 

Previous experience supervising and/or training staff and volunteers required  

Must have excellent oral communication skills  

Must be able to write clearly and listen effectively  

Must possess organizational and planning skills to determine work priorities and effectively manage a budget  

Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information  

Must have at least two years of employment in an animal shelter or related animal welfare experience  

Experience with PetPoint preferred  

Customer service experience highly preferred  

LICENSES/CERTIFICATES REQUIRED: 

High school graduate or GED   

Capable of being certified in (human) CPR/first aid and mental health first aid  

Valid Washington State driver’s license with good driving record  

PHYSICAL/MENTAL REQUIREMENTS: 

Must be comfortable administering medications and injections  

Must be able to have difficult conversations with staff, volunteers, clients, and other shelters regarding placement options and euthanasia in a sensitive manner  

Must feel comfortable interacting with people in an escalated state and/or in varied emotional states such as sadness, anger, frustration  

Must be able to stand for long periods of time and must be able to walk quickly  

Must be able to restrain cats and dogs for medical, and perform general animal handling 

Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash  

Must be able and willing and able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic  

Bilingual a plus  

WORKING CONDITIONS:  

General office and animal shelter environment. When handling animals, there is a potential for animal bites, exposure to zoonotic diseases, animal dander and noise.  Potential for working with angry or irate customers.  Involves entering and leaving work areas alone and at night.  

Equipment Used:Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, syringes, animal restraint equipment, muzzles, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees, and animal dryers.  Frequent use of shelter vehicles and occasional use of dog fight equipment.  

Chemical Interaction:A wide variety of cleaners, disinfectants, detergents, and medical products are used on a daily basis.  Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.  

Work Hours: Full-time, non-exempt position. 40 hours per week scheduled. Schedule may vary depending on department staff coverage needs, holidays, or emergencies. Must be available evening and/or weekend hours, as well as for emergency calls.  

LOCATION: 

The position works in an onsite capacity, in the Bellevue, WA office.  

SEATTLE HUMANE CORE VALUES: 

Candidate should be committed to Seattle Humane’s Core Values: 

Compassion 
Accessibility 
Innovation 
Responsibility 
Teamwork 

WHO WE ARE: 

Seattle Humane is more than a shelter; we’re a community resource center. We're meeting the increasing need for pet owner support services so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy and services, we strive to ensure that animal companionship is accessible to all. 

Equal Opportunity Statement

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.