Admissions Coordinator

At Horizon Recovery, we're not just a treatment center, but a place where teens and families can find comprehensive, compassionate care they deserve.

Job Summary:

The Admissions Coordinator facilitates all activities associated with the admissions of residents and clients.  The Admissions Coordinator will work the Business Development department in evaluating referrals for placement, work with the Billing Service Contractor to obtain a full Verification of Insurance Benefits  for prospective intakes, relay, coordinate, and collect payment information from families, assist with scheduling transfers and intakes from other facilities and organizations, maintain a current census for the organization, maintain a waiting list when all facilities are full, and other duties as needed related to admissions, step-down, discharge, and transfer of clients or residents.

Location: 

This role is remote, but requires Arizona residency. May require availability for occasional in-person meetings or training. 

Job Duties:

Receives and records inquiry calls or referrals in a courteous and efficient manner

Document all contacts, whether they are a qualified lead or not, on the contact tracker or CRM as indicated.

Work sporadic hours as needed 7 days per week. Admissions Coordinator work duties and hours are unpredictable and difficult to anticipate.

Be willing and able to conduct admissions coordinator job duties, as needed and within reason, at any time between the hours of 6am-9pm.

Collects pertinent patient insurance information, forwards information for verification, and relays insurance information back to caller and other staff in a knowledgeable way.

Coordinate with other departments to identify those callers or referrals that meet the admission criteria for the program as well as help patients identify an appropriate level of care.

Obtains necessary demographic, referral source and clinical information from the caller or referring agency to ensure complete and accurate documentation to assist with clinical staff in the evaluation of medical necessity and safety.

Facilitates the admission process into the program if the caller or referral meets the admission

Coordinates admission logistics with individual house supervisors.

Assists callers or referrals that do not meet the admission criteria in finding alternate treatment options based on their required level of care.

Communicates with the patient’s families’ information about the facilities and the policies of the Company or connects families with an individual in the Company who can.

Prepare reports for all incoming phone calls and referrals to assist with identifying referral sources and future business opportunities.

Maintains a current census for all facilities, current waitlists, and anticipated discharges from the program.

Minimum Qualifications:

Previous experience in a behavioral health setting or similar required

Strong interpersonal skills and ability to communicate with clients, families, peers, 3rd party contractors, and superiors.

Ability to prioritize job tasks and organizational needs (information and job flow/sequence will be constantly changing)

Excellent communication and networking skills

Self-Driven and Motivated

High school diploma or GED. Bachelor’s Degree preferred.

Valid Driver’s License.

21 years if age or older.

Be able to pass a criminal background check if required.

Possess, or have the ability to obtain, a Level One Fingerprint Clearance Card.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to walk, bend, stand, climb stairs, speak English, hear, use a telephone, drive an automobile, and operate standard office equipment, such as a computer, copier, and fax machine. Must be able to lift and carry up to 30 pounds.

Pay rate:

Starting at $52,000/year

Work Schedules:

Sunday-Thursday or Tuesday-Saturdays, 5:30am-3pm, adjustable 8 hour shift between hours provided. 

Job Location:

Remote for local Arizona candidates only.

Competitive Compensation and Benefits including:

Health insurance

Health savings account

Dental insurance

Vision insurance

Employee assistance program

Life insurance

Paid time off

Tuition reimbursement

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to walk, bend, stand, climb stairs, speak English, hear, use a telephone, drive an automobile, and operate standard office equipment, such as a computer, copier, and fax machine. Must be able to lift and carry up to 30 pounds.

If you are serious about this opportunity, please submit your application and complete the below survey afterwards. The survey takes <10 minutes, and is best taken on a personal computer. Those who complete the survey will be given priority.

Survey: https://go.cultureindex.com/p/9X6zxkXkmPx 

We are an equal opportunity employer and comply with the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would cause an undue hardship. This job description outlines the essential functions of the position; individuals must be able to perform these functions, with or without reasonable accommodation, to be considered for this role.

EOE/M/F/V/D

HORIZON RECOVERY IS AN AT-WILL EMPLOYER. THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE; AN EMPLOYEE WILL ALSO PERFORM OTHER REASONABLY RELATED BUSINESS DUTIES AS ASSIGNED BY IMMEDIATE MANAGER OR OTHER MANAGEMENT AS REQUIRED. HORIZON RECOVERY RESERVES THE RIGHT TO REVISE OR CHANGE JOB DUTIES AS THE NEED ARISES. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.