Admissions Coordinator/Front Desk Support

New Brunswick Counseling Center (NBCC) is seeking a dedicated and personable Full-Time Admissions Coordinator to support our Admissions Department and Front Desk operations. This vital role serves as the first point of contact for prospective clients and their families, facilitating an efficient, welcoming, and HIPAA-compliant intake experience.

Responsibilities:

Professionally greet clients upon arrival, answer incoming phone calls, and address client inquiries effectively.

Coordinate intake appointments by liaising between clients and behavioral health providers to manage scheduling efficiently.

Assist clients with check-in, verify personal information, and ensure accurate completion of required paperwork (e.g., consent forms, HIPAA acknowledgments).

Help clients complete pre-visit questionnaires as necessary.

Collect and accurately process co-payments or deductibles at the time of service; assist clients with telehealth preauthorization processes.

Manage appointment cancellations and rescheduling promptly to minimize disruptions.

Conduct timely follow-ups with clients who miss appointments to facilitate rescheduling.

Collaborate with internal departments to ensure efficient client flow and minimize delays.

Actively participate in regular staff meetings, NBCC-BCC Pilot Program, and Mobile Medication Unit (MMU) meetings.

Conduct preliminary interviews with prospective clients, providing detailed program information and evaluating eligibility.

Communicate client information effectively with multidisciplinary treatment teams to determine program fit.

Serve as a liaison between clients, families, and internal teams throughout the intake and admissions process.

Maintain a clean and organized front desk and waiting area, ensuring a professional environment.

Manage front desk administrative tasks such as filing, mail distribution, and maintaining office supplies inventory.

Perform additional duties as assigned.

Qualifications:

Minimum of 1 year experience in a healthcare or behavioral health setting required.

Customer service experience is essential.

Fluency in Spanish strongly preferred.

Requirements:

Proficiency in Microsoft Word, Excel, PowerPoint, and Adobe.

Excellent communication, organizational, and telephone skills.

Strong attention to detail, punctuality, and professionalism.

Ability to work independently as well as collaboratively within a team.

SCHEDULE:

Monday through Friday 5:45 a.m. to 1:30 p.m. and rotational Saturdays if needed.

Benefits & Perks:

Generous Paid Time Off (PTO), including:

Competitive medical, dental, and life insurance plans

Employer-contributed 401K retirement plan

Paid Continuing Education Units (CEUs) and dedicated training hours

Ongoing professional development through Relias training programs

Join our team and contribute meaningfully in a supportive and professionally enriching environment.