Administrator, Employee Lifecycle

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Role Description:

As Administrator, Employee Lifecycle you will be part of a centralised team delivering People Operations Shared Services at Konecranes. You will be working as an Administrator with our Human Resources Information System (HRIS) SAP SuccessFactors and especially focusing on Employee Lifecycle processes and support to perform transactions, maintain and update employee data & documentation. You will be delivering customer service to employees, managers and People & Culture Network on HR system and process inquiries, gather and process data, solve problems, maintain data integrity and provide document support in your process domain.

Key Tasks :

• Provide full functional support in the Employee Lifecycle domain areas – including but not limited to organizational management, hires, terminations, employment information changes and HRIS (SAP SuccessFactors) globally within the People Operations Service Center team.
• Support People & Culture Network, employees, and managers on inquiries with high customer orientation and service attitude through our ServiceNow ticketing tool in a professional and timely manner.
• Contribute to teamwork, share information with team members and maintain internal documentation used by the team.
• Continuously contribute to process improvement, participate in system/process testing in collaboration with the relevant teams and help develop the offer and service to maximize the value and increase business performance.
• In close collaboration with domain's Process Specialist(s) and Team Lead, contribute to the key initiatives supporting the implementation of the business development roadmap and strategy.
• Substitute team members if needed.
• Supporting peer teams within People Operations Service Center during the peak-period based on agreement with Team Lead.
• Other work-related duties may be assigned by management.
• Follow the requirements of the GDPR regulation tasks in daily work.
• Awareness of ISO 14001 & 45001 standard

Main role requirements:

• Minimum 2-3 years of experience in HR, Customer Services or Backoffice, preferably Employee Lifecycle processes.
• Bachelor's Degree in Human Resources or equivalent. 
• Business and customer-oriented working attitude and excellent communication and interaction skills
• Detail and deadline orientation and ability to stay focused and keeping a positive attitude also when working under pressure.
• Strong computer and technical skills, an interest in work with systems and tools, proficiency in Excel, and a commitment to continuous learning and improvement.
• Previous exposure to information systems like SAP SuccessFactors, ServiceNow, Jira/Tracker or other IT-ticketing tools.
• Openness to changes and new learnings.
• Good problem-solving skills and attention to detail.
• Goal-orientation, high degree of integrity and ability to maintain confidentiality is a must.
• Work fluently in English (written, spoken).
• Ability and readiness to work in shifts to cover different time zones (for example: Mon-Fri from morning to late evening).

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.