Administrative Officer (RFC Akowonjo)

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc

• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails 
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems  
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting

Requirements:
• Minimum of BSc/HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills 

• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift

Benefits:
• At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Competitive Salary and Benefits
We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.

• This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.