Administrative Officer

Purpose of the role:

Reporting to the Operations Manager, the Administrative Officer will ensure the efficient day-to-day operation of Crisis Group's Nairobi office; supporting the work of management and staff of the Africa Program. In this role you will also support the global HR team with administrative duties. The position requires strong organisational skills, attention to detail, and the ability to manage sensitive information in a fast-paced, multicultural environment.

Responsibilities include:

Office Administration:

• Ensure the smooth day-to-day running of the office, serving as the first point of contact for office-related inquiries, onboarding new staff and interns, and maintaining office supplies and equipment;

• In coordination with Finance and the Operations Manager, take care of the office financial administration, including maintaining accurate records, supporting monthly financial processes, acting as the bank agent; ensuring compliance with financial guidelines, and upholding proper documentation and audit readiness;

• In coordination with HR and the Operations Manager, administer local payroll in compliance with applicable tax and employment laws;

• Provide support for local and global audits;

• Manage office insurance, including annual renewals, inventory tracking, and timely payments;

• Support with the organisation of meetings and special events;

• Provide administrative support to Crisis Group staff, consultants, and board members visiting Nairobi;

• Supervise the cleaner/office assistant;

• Undertake other administrative tasks as required.

Human Resources:

• Draft employment contracts, renewals, and related documentation, including employment verification and visa letters, as required;

• Support the internship program, including contracting, onboarding, guidance, and training coordination;

• Maintain and update the HR information system (HRIS) and electronic staff files, including tracking arrivals, departures, etc;

• Provide additional administrative support on HR matters as needed.