Administrative Medical Assistant (MA)

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

Administrative Medical Assistant – Care Coordination (Remote)

United States (Remote – preference for Pacific Time availability)

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties, from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

We’re hiring an Administrative Medical Assistant – Care Coordination to support Akido’s providers, Street Medicine operation teams, and field staff through referrals management, medication coordination, scheduling, and patient record administration.

This is a fully remote, operations-focused MA role ideal for someone who thrives in fast-paced healthcare environments and enjoys organizing care behind the scenes to ensure patients receive timely services, medications, and follow-up.

You will serve as a central connector between patients, providers, pharmacies, specialists, health plans, and Akido’s Street Medicine teams.

What you’ll do

Referrals & Care Coordination

•
Create, submit, and manage specialty referrals and Enhanced Care Management (ECM) referrals in accordance with health plan and internal workflows.

•
Track referral status, authorizations, and outcomes; proactively follow up to resolve delays or missing documentation.

•
Coordinate closely with providers, case managers, and field teams to ensure continuity of care.

Medication & Pharmacy Support

•
Process medication refill requests and route to providers for review and approval.

•
Communicate directly with pharmacies to resolve coverage issues, prior authorizations, medication availability, and patient access barriers.

•
Track medication fulfillment and escalate urgent issues when needed.

Scheduling & Patient Logistics

•
Schedule and coordinate patient appointments across primary care, specialty care, diagnostics, and community partners.

•
Communicate appointment details to patients and field teams (time, location, preparation instructions, transportation needs).

•
Manage reschedules, cancellations, and urgent scheduling requests.

Chart Creation & Documentation

•
Create and maintain patient charts in the EHR and case management platforms.

•
Ensure demographic, insurance, referral, and clinical documentation is accurate and complete.

•
Prepare charts prior to visits and support providers with post-visit documentation workflows.

Team Operations

•
Serve as an administrative point of contact for field teams and clinical staff.

•
Participate in daily huddles and care coordination meetings.

•
Identify process gaps and contribute to improving workflows for referrals, scheduling, and medication management.

Other

•
Duties may evolve with program needs; other job-related tasks as assigned.

Who you are

•
Medical Assistant certificate and current BLS required.

•
1+ year experience as a Medical Assistant, care coordinator, or healthcare administrative role.

•
Strong experience with:

•
EHR systems

•
Referrals management

•
Appointment scheduling

•
Medication refill workflows

•
Highly organized, detail-oriented, and able to manage multiple patient cases simultaneously.

•
Comfortable working across multiple platforms (EHR, referral portals, health plan systems, case management tools).

•
Excellent written and verbal communication skills.

•
Compassionate and professional when working with underserved populations, including individuals experiencing homelessness and/or substance use disorders.

•
Reliable, punctual, collaborative, and self-directed in a remote environment.

•
Bilingual preferred (Spanish a plus).

Benefits

•
Medical, dental, and vision insurance

•
Paid sick time

•
Accrued paid time off (PTO)

•
Remote work environment

•
Opportunities for growth within a rapidly scaling healthcare technology company

Work Environment & Physical Demands

This role is fully remote and primarily sedentary. Requires prolonged computer use, frequent phone calls, and digital communication with providers, pharmacies, patients, and care teams.

Hourly pay range
$23—$30 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.