Administrative Assistant/Receptionist

About Us

Cardiac Monitoring Services is a leader in Cardiac Care in the US.  We specialize in deploying Cardiac Monitoring devices into hospitals, health care centers, and physician offices.  We provide analysis to our customers through our innovative cloud-based software, Beatbox. Cardiac Monitoring Services is a subsidiary of CardioScan. CardioScan is an Australian health innovation brand that has grown to become a global leader in cardiac monitoring solutions. Together we provide cardiac data and reporting to health practitioners in eleven countries, including Australia, the US, the UK and across Asia. What we do matters, and we strive to make a positive impact on the heart health of more than 500,000 people each year by focusing on quality, accuracy and speed every time.

We are continuing to enhance our business with influential leaders and knowledge specialists that will support our next stage of rapid growth. It’s an exciting time to join us.

About the role

Reporting to the General Manager and The IT & Customer Corporate Manager, the Admin Assistant is an integral part of the team. They are the first point of contact for customers of Cardiac Monitoring Service and are responsible for managing front office reception, including greeting guests and employees, answering and forwarding incoming calls, and responding to customer enquiries. In addition, the Admin Assistant will work with and support internal business departments on a range of administrative activities, projects, and initiatives. An important part of this role is organizing, shipping and receiving all cardiac equipment going to and from the office.  

The Admin Assistant will work both independently and with team members to plan, organize and carry out activities that will assist Cardiac Monitoring Service to meet targets and provide an excellent level of customer service. This role is, in part, autonomous and will require comfortability in frontline decision-making and proactively improving process efficiencies to ensure the highest quality of service. The ideal candidate is a upbeat self-starter with strong organizational skills, exceptional attention to detail, particularly in data entry accuracy, and the ability to effectively prioritize tasks in a fast-paced environment.  

Key responsibilities

Greeting external visitors, customers, couriers, and employees

Attend to reception and phone inquires in a pleasant and polite manner while directing calls to appropriate parties or forwarding messages

Prepare and ship all equipment, supplies, and hook up kits, for new and existing customers

Maintenance of office equipment, supplies, and office facilities

Conduct monthly stock audits and order cardiac and office supplies as needed

Database and records management using various software programs SharePoint, BeatBox, Salesforce, Asset Management

Maintain accurate records for shipping and receiving equipment

Conduct Quality Assurance protocols on equipment being deployed

Participate in equipment and maintenance and collection calls

Work with all departments to assist on a range of activities and projects

Assist with arrangements of internal meetings, external events, staff lunches and celebrations

Assist in organizing and coordinating exciting internal programs and initiatives to promote team building

Follow all Standard Operating Procedures as pertains to this role

Other duties as requested by General Manager

Involvement in other ad hoc tasks and projects that will assist you in actively building your career with CardioScan / Cardiac Monitoring Service

About you

Experience working in an office management, administrative or customer service role

Excellent collaboration skills with the ability to work effectively across different cultures to support Cardiac Monitoring Service’s team

Excellent interpersonal skills with the ability to positively connect with and relate to people at all experience levels and backgrounds

Excellent written and verbal communication skills

Strong problem-solving and decision-making skills

Strong computer skills and willingness to learn new technologies and software products

Strong attention to detail, time management skills and ability to manage competing priorities

Ability to independently manage and over-see projects and to proactively promote ways to improve process efficiencies

Be a self-motivated individual with ability to effectively work autonomously with a hands-on approach to get the job done

Positive ‘Can do’ attitude, a commitment to teamwork and enthusiasm to help others

Enjoys a variety of tasks and is flexible and adaptive to changing workloads, deadlines, and developments

Alignment (professional and personal) with CardioScan’s core values and expected behaviors

Reliable and punctual

Why work with us?

Hearts are at the core of everything we do.  Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, exposure to exciting emerging technologies. and focus on learning and development.  It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth.

Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions.  We focus on outcomes.

Cardiac Monitoring Service is an Equal Opportunity Employer. Cardiac Monitoring Service does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.