Administrative Assistant (Philippines)

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

The Administrative Assistant assists with all components of the administration and management of the medical practice to ensure efficient and effective delivery of healthcare services. They perform front-office duties and help manage daily workflow in the healthcare facility.

• Assist leadership with clinical governance and credentialing.

 

• Schedule, walk-in services, patient registration, and tracking of all appointments at the designated location, as well as external appointments and hospitalizations.
• Provide reception services and management of waiting areas while maintaining cultural sensitivity and confidentiality.
• Help monitor quality management processes to ensure adherence to standards of care.
• Ensure billing and invoice management for services rendered to patients referred from external sources.
• Provide receipt, disposition, and response to telephone, email, and mail inquiries.
• Prepare daily, weekly, and monthly activity reports tracking patient services, referrals, hospitalizations, dispositions, and census.
• Coordinate and arrange transportation services for patients as needed.
• Assist with human resources management, including sourcing, vetting, and credentialing of personnel as required.
• Assist with logistics management related to pharmaceuticals, cold-chain supplies, expendable medical supplies, consumables, durable medical equipment, medical gases, supplies, and furniture.
• Implement and maintain medical information technology systems, including electronic health records.
• Coordinate medical laundry, collection, sorting, drop-off, and pick-up at designated service points.
• Coordinate housekeeping and biohazard cleanup within clinical areas, including blood, body fluid, and potentially infectious material.
• Assist with biomedical equipment management to ensure functionality and safety.
• Provide or coordinate housekeeping services for non-clinical areas covered by this subcontract.
• Ensure establishment of a feedback loop for monitoring customer satisfaction identifying areas for improvement.
• Participate in mass-casualty drills as required and remain available for on-call coverage.
• Ensure staff obtain Basic Life Support (BLS) and base-access clearances, observe cultural-sensitivity training and other required trainings.
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Basic Requirements/Certifications:

• Three (3) years’ experience providing administrative support.
• Proficient computer skills and knowledge of relevant software.
• Knowledge of standard office administrative practices and procedures.
• Basic Life Support (BLS) certification from the American Heart Associations (AHA) or equivalent is preferred.

Critical Competencies:

• Ability to work in high-stress environments with strong communication and teamwork skills.
• Knowledge, skills, and abilities required for the labor category, including medical terminology, basic computer skills, customer service expectations, telephone etiquette, and basic typing.
• Ability to document in electronic health record or paper health record systems as directed.

Physical Requirements:

• Must meet pre-deployment physical requirements
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting to 25 lbs.

Other Special Qualifications:

• Successful completion of required background checks.
• Must be able to read, write and speak English to effectively communicate.

 

 

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Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.