Administrative Assistant I

About Us

Tidewater Youth Services Commission is committed to serving court-involved and at-risk youth in the Tidewater Region of Virginia. Our residential programs are professional, challenging and fast-paced. You will leave every day knowing you made a difference in this world. 

Administrative Assistant I Position Overview
We are seeking a highly organized and dependable Administrative Assistant I to support the operational needs of our Intensive Supervision Programs. This role is critical to ensure that all administrative functions run smoothly and in compliance with state, local, and agency regulations. The ideal candidate must have excellent interpersonal skills, be detail-oriented, discreet, and able to manage sensitive information in a fast-paced environment.

Key Responsibilities

Oversee the day-to-day administrative operations of the office

Maintain accurate client records and confidential documentation following legal standards

Support counselors and supervisors with clerical tasks, data entry, and coordination

Process and track referrals, program enrollments, court reports, and compliance documents

Manage communications between the office and external agencies, including courts, law enforcement, and service providers

Maintain office supplies, equipment, and facility needs

Assist with reporting and audit documentation

Ensure adherence to confidentiality protocols, HIPAA standards (if applicable), and agency policies

Qualifications

Minimum 3 years of administrative or office management experience, preferably in a criminal justice, behavioral health, and human services setting

Excellent writing, organizational, communication, and time-management skills

Ability to manage confidential information with discretion and professionalism

Proficiency in Microsoft Office Suite and case management systems

Strong attention to detail and accuracy in documentation and data entry

Experience working in a regulated or compliance-focused environment

Preferred Qualifications

Able to provide administrative and secretarial support to the program's Director

Knowledge of state and local guidelines or community corrections policies

Required to be an experienced collaborator and trained cross-functional communicator

Associate's degree preferred or Office Management Administration, Business Administration, Public Administration, or related field