Administrative Assistant

Front Desk Receptionist- MH Clinic 

The Front Desk Receptionist at Agape Health and Wellness Clinic plays a vital role in maintaining an organized and professional environment for clients, visitors, and staff. This position requires a detail-oriented individual who excels in multitasking, compassionate communication, and administrative efficiency while supporting the mission of providing ethical services.

Key Responsibilities

Greet patients, family members, and visitors; maintain a welcoming, trauma-informed environment

Check patients in/out; verify appointments and update schedules

Answer multi-line phone system; triage calls and route to clinicians or on-call staff

Perform patient registration and intake: collect demographics, insurance, consent forms

Verify insurance eligibility and benefits; collect co-pays and post payments

Maintain and update electronic health records (EHR) and scheduling system

Assist with referrals, prior authorizations, and authorizations tracking

Ensure confidentiality and HIPAA compliance; handle sensitive behavioral health information

Maintain waiting area, informational materials, and clinic supplies

Manage patient communications: appointment reminders, recall, follow-up calls/texts

Handle patient crises appropriately and escalate to clinical staff as needed

Basic Vitals when needed- Training provided

Collect co-pays and post payments

Coordinate with clinicians, access team, and billing/clinical teams when needed

Qualifications & Skills:

Strong organizational skills with attention to detail (an essential trait for Transformation House).

Experience in a recovery or behavioral health setting preferred but not required.

Excellent communication and interpersonal skills, balancing professionalism and warmth.

Proficiency in Google Suite, EHR systems, and general office technology.

Knowledge of HIPAA regulations and ethical considerations in recovery care.

Ability to multitask and remain calm in fast-paced client-facing environments.

Ability to work remote while also being in compliance with HIPAA specifications. 

Work Environment:

Dynamic and supportive recovery-focused setting, requiring patience and adaptability.

Direct interaction with clients experiencing mental health and SUD challenges.

Collaboration with clinical staff, leadership, and external agencies.

Being able to be flexible in an environment that is in a growth mindset. 

Benefits:

Full time staff receive:

Generous PTO package

Medical, Dental and Vision Insurance

Short and Long Term Disability Insurance Options

401(k) with up to 4% employer match

Tuition Reimbursement

PayActiv