Administration Services Supervisor

Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

The Administration Services Supervisor  is responsible for the day-to-day delivery of the Talent Acquisition Operations Recruitment and Pre-Boarding administration teams.   Leading a team of administrator for designated business area, they will assure the teams are right-sized, appropriately skilled and trained and delivering against agreed SLA’s and KPI’s.

KEY TASKS

PEOPLE

• Manage all business areas in scope of work (existing and new)
• Manage a team of administrators for a designated business area
• Ensure team motivation and operational effectiveness through team supervision and follow up
• Demonstrate excellent stakeholder management skills, act as a trusted partner for the Talent Acquisition Operations team, HR, Hiring Managers and other parties involved in recruitment process
• Embed and drive Continuous Improvement Initiatives

TECHNICAL

• Be a subject matter expert for your team members, provide education and guidance to ensure efficiency of administrative processes
• Provide expert knowledge of our Applicant Tracking Systems for your team
• Understand and remove all team’s productivity roadblocks
• Regularly review adherence to process and address appropriately
• Identify process improvement opportunities & ensure change management
• Continually identify process improvement opportunities in your area and communicate these appropriately
• Deliver All reporting capabilities to ensure your team are meeting targets and client expectations
• Effective planning and organisation for current and future work volumes and projects
• Manage Risk and compliance expectations

COMMERCIAL

• Ensure all SLA’s, KPI’s and your team objectives are met
• Constantly grow your market expertise and leadership skills
• Ensure that an experienced focused, value add approach to the operational delivery of the service is at the heart of everything the team delivers
• Ensure all process documents are up to date

• Relevant diploma or degree or relevant experience

EXPERIENCE

• 2 – 4 years management experience
• Demonstrate knowledge of recruitment and or pre-boarding administration
• Experience building and managing a high-performing team, with a genuine passion for developing talent
• Focus on quality and execution
• Ability to build relationships at all levels and work in collaboration with other internal departments through virtual and face to face interaction.
• Experience in enabling technology to deliver recruitment services
• Demonstrated knowledge and understanding of administrative processes, including but not limited to: job posting, CV / documents processing, interview scheduling, travel management
• Good understanding of the mining industry and industry trends
• Strong PC skills, with a confident approach working with MS Office and ATSs’
• Experience of developing SLAs/KPIs to enhance service delivery
• Ability to understand risk, exercise judgement and take independent action

What we offer

• When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

• Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

Inclusion and Diversity

• Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential

How we are committed to your safety

• Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer

How to apply

• To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

 

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