Admin / Customer Service Intern (Monitoring Support) (PG)

Solarvest

Bukit Mertajam, Pulau Pinang, Malaysia permanent

Posted: December 29, 2025

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Quick Summary

Assist in daily monitoring of customer systems using monitoring platforms, identify basic system status, record monitoring findings accurately in tracking sheets, and update customer system data in Google Sheets / internal databases.

Required Skills

Customer Service Search Results Monitoring Data Entry Google Sheets Data Recording System Status Identification Reporting Customer Rollouts Administrative Support Attention to Detail

Job Description

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

Requirements:
• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management

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