Admin Assistant

Provide reliable administrative and operational support by managing communications, coordinating schedules, dispatching technicians, and ensuring smooth day-to-day workflow between the client, field technicians, and incoming requests. The role requires strong communication, organization, and adaptability to support a dynamic operational environment.

Duties / Task to perform

• Review incoming emails, voicemail notifications, and automated transcriptions to identify client needs.
• Coordinate directly with the client via calls and WhatsApp to discuss job previews, availability, and required next steps.
• Schedule preliminary visits, appointments, and daily activities in the client’s calendar.
• Prepare initial information for estimates and gather required inputs from the client.
• Dispatch daily tasks to three technicians using the ticketing system and send dispatch notifications.
• Maintain updated records of requests, tickets, schedules, and ongoing tasks.
• Use Office 365 tools (Outlook, Word, Excel) for documentation and administrative support.
• Marketing knowledge to help with LinkedIn account.
• Perform basic tasks in QuickBooks or similar accounting systems.

Requirements:
• Strong phone communication and ability to maintain constant coordination.

• High attention to detail and accuracy when handling information.
• Excellent organization and time-management skills.
• Adaptability to a dynamic environment with varied responsibilities.
• Proactive, resourceful, and able to work independently.
• Comfortable using digital tools (Office 365, ticketing systems, WhatsApp, QuickBooks-like systems).

Schedule: 1:00 p.m. – 5:00 p.m. EST (Monday to Friday)

Benefits:
• Fully remote work environment

• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.