ACS Senior Strategy & Operations Manager - JAPAC

The Opportunity

The Senior Strategy & Operations Manager (SOM) for APAC & Japan is an individual contributor role responsible for enabling consistent execution, operational rigor, and performance transparency across Adobe Customer Success & Engineering organisations.

This role partners with regional and global leaders to translate strategy into actionable operating plans, while accounting for regional scale, capacity constraints, and market nuances.

Key Responsibilities

• Act as the main ACS Operations partner for Japan and APAC within Customer Success
• Inspect business performance to drive accountability, help maintain data hygiene and regional adherence to global processes, while providing feedback to help improve regional efficiencies.
• Deliver operational insights and performance analysis (e.g., NDR, URR, utilization, capacity) to support leadership decision‑making
• Establish repeatable business rhythms, streamline workflows, and drive continuous improvement across teams and regions.
• Support regional compensation and incentive governance, including plan alignment, validation, and exception support
• Support capacity, coverage, and headcount discussions with regional leadership and partner with local finance and global capacity teams
• Drive process consistency and operating model adoption, supporting regional change and enablement initiatives
• Partner with our Data & Analytics team as the regional contact for reporting needs & enhancements that drive global alignment and operational efficiencies
• Support QBRs, leadership reviews, and key execution milestones with clear, data‑backed insights

Scope and Impact

• Regional scope across APAC and Japan
• Direct impact on operational performance, execution quality, and leadership decision‑making
• Influences outcomes through data, insight, and cross‑functional partnership rather than people‑management authority

Autonomy and Complexity

• Operates with moderate autonomy in a highly matrixed, global environment
• Balances global standards with regional execution needs
• Exercises judgment in ambiguous situations with guidance from senior leadership as needed

Minimum Qualifications

• Experience in Strategy & Operations, Business Operations, or Sales/Customer Success Operations
• Strong analytical skills across performance metrics, compensation mechanics, and capacity modelling
• Proficiency in Excel, PowerPoint, and AI tools that boost productivity  
• Experience supporting APAC and/or Japan markets
• Ability to operate independently and influence without formal authority
• Strong written and verbal communication skills with senior stakeholders
• Hands on mentality, proactive, and great attention to detail

Preferred Qualifications

• Experience working in a global, matrixed organization
• Familiarity with regional compensation governance beneficial but not essential
• Experience supporting cross‑regional or multi‑geo teams
• Ability to work independently and proactively in a virtual team environment 

Success Criteria

• Regional leaders rely on this role to drive operational excellence for operational clarity and execution support
• Business inspection is part of the run the business, and drives clear actions and accountability to help improve regional efficiencies and overall performance
• Performance risks are identified early with clear, actionable recommendations
• JAPAC operations demonstrate innovation, consistency, transparency, and regional relevance
• SOM builds and maintains trust-based relationships with business partners across the organization to align people, processes, and systems

Adobe for All

Adobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs developed to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.

Take the leap and dive in

Enjoying what you have read and excited to get started? Concerned you may not possess every skill we desire? Just take the plunge and apply – we understand that bringing a variety of perspectives together makes us better as a whole. We'd love to discover how we can promote Creativity for All together!

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Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.