ACQ & ELV Chargeback Analyst

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.

What's exciting about the role

The ACQ & ELV Chargeback Analyst is managing the failed direct debits in order to ensure the operational flow for the company’s commercial activity.

• Perform checks between the recovered amounts and the amounts to be recovered, and process returns/apply debits where required.

• Provide support to the end-users and the partners in the failed direct debit process.

• Intermediate communication between the partners and the collection agencies.

• Collaborate internally with our teams from Germany to assure quality support for our partners.

• Assure the good functionality of the process.

Skills and Experience we desire

• Higher education finalized.

• Minimum 6 months of experience in an operational area.

• Basic understanding of German payments market, with a focus on ELV.

• Strong PC skills in Windows environment and familiarity of Microsoft Office Suite.

• Advanced knowledge of English & German language.

• Organized person with good attention to details and analytical skills.

• Proactive approach and a genuine interest in continuously developing expertise.

Why you’ll love working with us:

• Gain knowledge in the payments industry.

• Learn all the back-end processes in the ELV payments (German market).

• International work environment in an exciting growth phase.

• Flexible business hours and work from home.

• Flexible benefits package with a monthly budget that you can use for different perks like meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.

• Private medical subscription.

• Bookster subscription.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.